Jim Ellis Kia of Kennesaw

Replacement/Installation windshield washer motor pump Diana Bell met with us promptly at the appointed time, listened to our problem, then facilitated the replacement and installation of the defective par Diana Bell met with us promptly at the appointed time, listened to our problem, then facilitated the replacement and installation of the defective part--the only problem we've ever encountered with our 2017 KIA. This is our first KIA, but it won't be our last, thanks to Diana and customer service beyond our expectations. More

New to the area and a Happy Camper This location provided great customer service, nice waiting area, and a great complimentary car wash. I will definitely be back. Please keep up the This location provided great customer service, nice waiting area, and a great complimentary car wash. I will definitely be back. Please keep up the good service. More

Right Car Right Price Had been shopping for a CPO Optima, Accord, or Camry. After visiting multiple dealers Jim Ellis came through with the best price, great service, and a Had been shopping for a CPO Optima, Accord, or Camry. After visiting multiple dealers Jim Ellis came through with the best price, great service, and a quick process with the paperwork. Having the car I had inquired about pulled out and ready to go when we arrived to test drive the car was a nice touch. More

Service It was a great experience. Diana helped out a lot and filled me in on certain things I didnt know I needed to be serviced and benefits I was not aware It was a great experience. Diana helped out a lot and filled me in on certain things I didnt know I needed to be serviced and benefits I was not aware of, all in all she will always be my service agent if possible. More

oil change Love working with Diana Bell. Always had great service. Love getting my car washed every time I come in. The service done on my car has always been gr Love working with Diana Bell. Always had great service. Love getting my car washed every time I come in. The service done on my car has always been great and timely. More

Great customer service There is another Kia dealership closer to me, but they don’t come close to the customer service level of Jim Ellis. Very good customer service. There is another Kia dealership closer to me, but they don’t come close to the customer service level of Jim Ellis. Very good customer service. More

Very customer service oriented. The customer service was outstanding, not pushy and willing to answer your questions. Works with the buyer to ensure a pleasant experience. Tracy Mc The customer service was outstanding, not pushy and willing to answer your questions. Works with the buyer to ensure a pleasant experience. Tracy McFadden was very straight forward did not hide anything and worked with the customer to his fullest extent. More

Standard Service Came in with a typical oil change service. I was a few minutes late and was still met with a smile at the door. Service was fast. A technician cam Came in with a typical oil change service. I was a few minutes late and was still met with a smile at the door. Service was fast. A technician came out to inform me that my air filters needed replacing. Showed me my actual filters. He was correct, however I chose to decline the service. I memorized the look and condition of the air filters the technician showed me. I was curious if I had been shown some random filters just so they could get more money out of me. I went home and changed them myself. They were in fact the same filters the technician had shown me. So I can trust them a little more now. 😁 Lavar was nice enough to show me one of the new Kia Tellurides even though I told him I’m not ready to purchase a new car yet. He answered my questions. Gave me some advice on my current car situation. His advice was honest and truthful. He will be the guy who helps me purchase my next Kia for sure. 😁 More

Great customer service. Only problem I had was having to wait so long. I had an appointment at 8:30 but it seemed 40 other people had the same appointment. Only problem I had was having to wait so long. I had an appointment at 8:30 but it seemed 40 other people had the same appointment. More

As promised Diana was great! Everything was smooth and timely. Appreciate the service with car wash and of course the snacks! Got great deal on tires. Thanks! Diana was great! Everything was smooth and timely. Appreciate the service with car wash and of course the snacks! Got great deal on tires. Thanks! More