Jim Ellis Kia of Kennesaw

Dissatisfied Purchased a NEW 2019 Serento and a 2015 CERTIFIED pre owned Sorento last August, and we have had more than a fare share of problems with both vehicle Purchased a NEW 2019 Serento and a 2015 CERTIFIED pre owned Sorento last August, and we have had more than a fare share of problems with both vehicles. Quite a bit more issues with the "CERTIFIED PRE-OWNED" however. So what does CERTIFIED PRE- OWNED really mean other than a more expensive price tag?? We are still trying to find the real answer to that question! On this last encounter with your SERVICE DEPARTMENT, the manager seemed to be more than annoyed that one of our two vehicles was back again. He had to be reminded that every previous visit and the current visit was valid and no fault of ours. We are certainly not visiting your Service Department for fun or for our health. Did we leave satisfied - "NO". In all fairness, the other department managers, and the general manager have tried to correct each problem to our satisfaction. A major concern would be that the problems have been, and continue to be too numerous. Double purchases = multiple problems! More

Professional Always enjoy Robbie Brooks when he's my service specialist. I actually requested him for this trip. He's friendly, helpful, and a great asset to Jim Always enjoy Robbie Brooks when he's my service specialist. I actually requested him for this trip. He's friendly, helpful, and a great asset to Jim Ellis Kia. Thank you for continuing to do a great job. More

Comprehensive and friendly Diana was thorough and very friendly. My car was ready at about the promised time. It was also very nice to have it cleaner than when I brought it i Diana was thorough and very friendly. My car was ready at about the promised time. It was also very nice to have it cleaner than when I brought it in. More

Met all my concerns and fixed all issues I've been having trouble with a light on my dash about my tires for TWO YEARS without help other than being told this or that that just didnt add up. I've been having trouble with a light on my dash about my tires for TWO YEARS without help other than being told this or that that just didnt add up. Diana took the time to really look at it and figure out what was wrong and my light hasnt been back on! Usually, it comes back on five minutes down the road. More

Best KIA Service Dept This is not even where we purchased our new KIA. After such a terrible experience at the service department where we bought our car, we found Ms. Dian This is not even where we purchased our new KIA. After such a terrible experience at the service department where we bought our car, we found Ms. Diana Bell at Jim Ellis KIA. She is a treasure! Her incredible people skills are a mixture of friendliness, professionalism, and humor. She is the perfect representative of such an outstanding service department. All of the employees are very nice, never any terrible surprises, and the work is done correctly. We will never go elsewhere with our KIA. More

Jason is great Not super happy I've had to take my used certified car in multiple times now for service but Jason has been a great help to us! Would recommend him! Not super happy I've had to take my used certified car in multiple times now for service but Jason has been a great help to us! Would recommend him! More

Professional and personal service Always receive professional and honest service from Robert Brooks. Staff always are cordial and polite. When they see me waiting they check to be sure Always receive professional and honest service from Robert Brooks. Staff always are cordial and polite. When they see me waiting they check to be sure I have been waited on as well as comfortable. Robert always makes sure all the corners are covered for my safe driving. Thank you. More

Awesome. The only. And I mean the only issue I had was with the unfriendly porter who didn’t even say boo to me when I said good morning to him The only. And I mean the only issue I had was with the unfriendly porter who didn’t even say boo to me when I said good morning to him More

Routine service I received prompt courteous service. My rep, Jason went above and beyond to make this Experience a good one. I received transport to A local resta I received prompt courteous service. My rep, Jason went above and beyond to make this Experience a good one. I received transport to A local restaurant as well as a courtesy carwash. More