Jim Ellis Kia of Kennesaw

Service AB Chad was the best salesperson I have ever had the pleasure of buying a car from. He helped me in every way to drive away in my Kia Sorento. Thank y AB Chad was the best salesperson I have ever had the pleasure of buying a car from. He helped me in every way to drive away in my Kia Sorento. Thank you Jim Ellis Kia of Kennesaw. I LOVE MY KIA!!! More

Great service As a first time car buyer, I was not sure how to do the whole car buying process. It seemed like it was going to be intimidating, but my salesman, Jam As a first time car buyer, I was not sure how to do the whole car buying process. It seemed like it was going to be intimidating, but my salesman, James, made the whole process a breeze. I was not pressured at all. He helped my understand everything we we're doing and made it very simplified. We were able to come to a decision on a fair price for the vehicle I chose, and signed away. The whole car buying process was pressure-free. I did not feel pressured to say yes or no. James also was very polite and did not push to make a deal. Overall, I would definitely come back to Jim Ellis Kia of Kennesaw to purchase again. More

The oil change/tire technician is totally incompetent ; the service technician cared about me and the car, but the oil/tire technician is incompetent. I have a Kia Stinger and the tech did not know you hav the service technician cared about me and the car, but the oil/tire technician is incompetent. I have a Kia Stinger and the tech did not know you have to rotate tires side to side. Also, they underfilled my oil at 5 quarts when the Stinger takes 7.5 quarts. I know more than the tech just by reading the manual. More

Great salesman but everything else is just meh Loved my salesman that I worked with. Everyone seemed friendly when I bought the vehicle. I never had a problem with their friendliness. It was wha Loved my salesman that I worked with. Everyone seemed friendly when I bought the vehicle. I never had a problem with their friendliness. It was what came after I purchased the car. It took the dealership two weeks to get the needed paperwork to my loan officer/company. Even after several phone calls and emails by both myself and my loan officer it still took that long. Now come to find out almost a month after I have had my car the dealership has not made contact with the company that I had financed my trade in vehicle with. Also there was a scratch on my car upon delivery but it took over a week and a half for someone to get back with me to set up a time to get that taken care of. Someone there is totally dropping the ball and doesn't seem to have the customer's best interest at heart. More

Great customer service! I brought in my Sorrento because I had heard a grinding noise when backing up. Levar met me as I pulled in and took my information. Shortly he and t I brought in my Sorrento because I had heard a grinding noise when backing up. Levar met me as I pulled in and took my information. Shortly he and the tech who inspected my car were explaining to me about my brakes. They told me I could wait till the next time I came in. There was also no charge. When I got out to my car, I was extremely pleased to see someone had vacuumed my front floor mats. I love the service I get at Jim Ellis Kia, and I love Levar! More

Excellent! Jason Dale in the service center provided the best customer service I have ever received at a business. He went above and beyond great service. Not on Jason Dale in the service center provided the best customer service I have ever received at a business. He went above and beyond great service. Not only was he polite and friendly, he offered to wash and vacuum my vehicle, he offered shuttle service if I wanted to leave the dealership while my vehicle was being serviced, and my vehicle was done in less than half the time originally estimated. I will bring my vehicle back again and again for routine maintenance because of excellent service and customer appreciation from employees like Mr. Dale. More

Customer service makes all the differene! I brought my Sorrento in for an electronic problem with the automatic hatchback. Lavar went the extra mile to contact the place where I bought the car I brought my Sorrento in for an electronic problem with the automatic hatchback. Lavar went the extra mile to contact the place where I bought the car to get the extended warranty info. He helped me get into a loaner vehicle so that I could go about my business for the day. And they washed my car! That was an unexpected surprise!! He made me feel like I was his first priority. His top-notch customer service blows away the last KIA dealership I went to (KIA West Atlanta on Thornton rd.) Jim Ellis KIA has my business for life. More

Very happy with service Dina the service representative is always helpful to us she is one of the reasons we keep coming back .(many other Kia dealership to go to). Dina the service representative is always helpful to us she is one of the reasons we keep coming back .(many other Kia dealership to go to). More

Great Service I came in expecting to stay for a while but Jason had me in and out in minutes. He and his team did not hesitate to put me in a loaner car while they I came in expecting to stay for a while but Jason had me in and out in minutes. He and his team did not hesitate to put me in a loaner car while they diagnosed and resolved what was going own with our new Niro. I was very pleased with the service provided. More

Quality service This is the place to go for great service on your Kia vehicles. Friendly staff, snacks, and relaxing waiting areas. They get you in and out promptly w This is the place to go for great service on your Kia vehicles. Friendly staff, snacks, and relaxing waiting areas. They get you in and out promptly without neglecting quality service. More