Jim Ellis Kia of Kennesaw

Great Service I was home for just a few days and Diana worked me into the schedule and got my check engine light fixed!! This was the only warranty service my Sore I was home for just a few days and Diana worked me into the schedule and got my check engine light fixed!! This was the only warranty service my Sorento has needed in 58K!! Awesome vehicle!! More

Service Advoser was very rude and poor customer service This was my first oil change after I bough my Kia Soul and took to Kia. Robert the service adviser was very rude for the entire time and by the end I This was my first oil change after I bough my Kia Soul and took to Kia. Robert the service adviser was very rude for the entire time and by the end I tried to shake his hand to say thank you, he totally ignored and did not shake my hand. I work with customer service and that is unacceptable. Poor customer service. More

Timely and professional Very nice experience, from start to finish. Dealer set appointntment, sent e-mail reminder and called day before to remind of scheduled maintenance. S Very nice experience, from start to finish. Dealer set appointntment, sent e-mail reminder and called day before to remind of scheduled maintenance. Service person was courteous and pleasant. Service was done as she promised nd on time. More

Great customer service Lavar was very professional! He made sure my car serviced very quick and in a timely manner. He made sure i stayed in a loaner vehicle while they kept Lavar was very professional! He made sure my car serviced very quick and in a timely manner. He made sure i stayed in a loaner vehicle while they kept my car for a few days. It’s employees like him who make things go smoothly! More

Everything perfect Cam foe battery problems and KIA Improvement package. Was served promptly and professionally. Liked very much Jason's attitude and help. Will come aga Cam foe battery problems and KIA Improvement package. Was served promptly and professionally. Liked very much Jason's attitude and help. Will come again and recommend to others More

review My experience with this dealership was great. They were able to fix my recall issues and advise me of other services that could help me. My experience with this dealership was great. They were able to fix my recall issues and advise me of other services that could help me. More

Ultimate Customer Services My Kia Soul had it's first oil change/tire rotation since purchase. Lavar (Service Dept) offered ultimate services from start til the last moment! My Kia Soul had it's first oil change/tire rotation since purchase. Lavar (Service Dept) offered ultimate services from start til the last moment! More

KSDS software upgrade Nothing really to elaborate on I Got a notification in the mail informing me that my ksds software needed to be updated everything went smooth with th Nothing really to elaborate on I Got a notification in the mail informing me that my ksds software needed to be updated everything went smooth with the upgrade More

Very courteous, thorough and efficient. I took my 2016 Kia Sportage in to have the KSDS (Knock Sensor Detection System) software installed. They offered to drive me home rather than have to I took my 2016 Kia Sportage in to have the KSDS (Knock Sensor Detection System) software installed. They offered to drive me home rather than have to wait for work to be done. Very polite young man drove me home. I was called and picked up when vehicle was ready. Very happy that they were able to perform the service and give me a feeling of safety while driving my car. More

Best service experience ever I had the pleasure of working with Lavar today. It was an amazing experience. He set the proper expectations for wait time. He was very courteous and I had the pleasure of working with Lavar today. It was an amazing experience. He set the proper expectations for wait time. He was very courteous and genuine. A very seemless process. More