Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,558 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,558 reviews
January 08, 2019
It was comfortable I had the option to get shuttled to a nearby resturant which was nice. There is a mall and an Ihop nearby and it was a good time waster. Good service I had the option to get shuttled to a nearby resturant which was nice. There is a mall and an Ihop nearby and it was a good time waster. Good service clean place. More
by evan
Verified CustomerEmployees Worked With
Lavar Frederick
January 08, 2019
First time but not last time Everyone in the office from the receptionist to the shuttle drivers was a breath of fresh air. Customer service was beyond my expectations. Service de Everyone in the office from the receptionist to the shuttle drivers was a breath of fresh air. Customer service was beyond my expectations. Service dept was great! More
by SHELIA
Employees Worked With
Call center employee last name Johnson, Lavar Frederick, Robbie Brooks
January 08, 2019
Always excellent customer service!!! I love every time I come to this dealership for my auto needs with service or car buying. Everyone is great with positive attitudes and smiles when yo I love every time I come to this dealership for my auto needs with service or car buying. Everyone is great with positive attitudes and smiles when you walk in. Very helpful and willingness to assist. More
by CURIOUS138@GMAIL.COM
Employees Worked With
Diana Bell
January 08, 2019
Left feeling good I had traveled several places and called many dealers but found none to compare to the service and price I received at Jim Ellis. Working with Zak I had traveled several places and called many dealers but found none to compare to the service and price I received at Jim Ellis. Working with Zak was such a pleasure and my experience with the credit manage was very pleasing. I also talked to a lady on the phone, I believe her name Zee, and she was so nice. I would highly recommend Jim Ellis , Kennesaw to anyone . PS we are well pleased with our car also. More
by cepopham
January 07, 2019
GREAT SERVICE Diana is and always is great when i bring my car in for service!! That's why I continue to come and always will. They take pride in servicing and cust Diana is and always is great when i bring my car in for service!! That's why I continue to come and always will. They take pride in servicing and customer service More
by CLARENCE.FORD
Employees Worked With
Diana Bell
January 07, 2019
In and Out I hit a curb and had an instant blowout right around the corner from the dealership. I called Felicia and she advised me they had a tire in stock. I h I hit a curb and had an instant blowout right around the corner from the dealership. I called Felicia and she advised me they had a tire in stock. I had my Sedona towed to the Service Department where Jason had me in and out within an hour on a busy Saturday afternoon. They made a bad situation a lot better. Thank you! More
by B Howard
Employees Worked With
Jason Dale, Felicia
January 07, 2019
Not your typical dealership service dept Having purchased and/or leased several vehicles from this KIA dealership, it is nice to know that when I do need to bring them in for service, I will Having purchased and/or leased several vehicles from this KIA dealership, it is nice to know that when I do need to bring them in for service, I will always be dealt with honestly and fairly. The service department is very friendly and always willing to go the extra mile to make sure I am a satisfied customer. They do excellent work and don't dilly dally. More
by SMITH30102
Employees Worked With
Jason in service dept, and Kat on the phone.
January 07, 2019
Excellent Setting up my appointment was easy. I even got a reminder so I could get my car serviced before a problem arose. My questions were answered and the wo Setting up my appointment was easy. I even got a reminder so I could get my car serviced before a problem arose. My questions were answered and the work was top notch. My car has run well, but was now running better. I will be back when my next service is due. More
by JOELANNG
Employees Worked With
Robbie Brooks
January 07, 2019
Great service John was great and kept us up to date on the time length and the progress. We will be coming back for all future service. John was great and kept us up to date on the time length and the progress. We will be coming back for all future service. More
by gerwaynah
Employees Worked With
John, Leanne Knight
January 07, 2019
Very good and nice person work there Excellent service and professional worker very welcome and friendly guys especially James is 2 good for this business he spend very long time with us Excellent service and professional worker very welcome and friendly guys especially James is 2 good for this business he spend very long time with us only to help us to buy a good car from Kia More
by Nizardar
Employees Worked With
James Wind
