Jim Ellis Kia of Kennesaw

After Market Break Pads can cost you My Kia Soul was making a loud humming noise which started after I got my breaks done at a local service provider. I thought that I would save some mon My Kia Soul was making a loud humming noise which started after I got my breaks done at a local service provider. I thought that I would save some money by not using the dealership where I purchased my car. Well I took it in to the dealership the first time and the noise could not be duplicated so I took it to the shop where I got my breaks done and they could not find a problem with the breaks and told me that the sound was coming from the steering column so I took it back a second time to the dealership and this time we duplicated the problem and the service technician said that it was a strange issue. He noticed that one of my wheels was showing excessive break dust (Dirty) while the other was clean. The problem was the after market break pads so they fixed it by installing OEM pads and the problem was solved. Point: After Market pads can cost you in the long run. My Service Advisor was Jason Dale and he was Great! More

Optima I enjoyed the experience. My sales rep, Tracy was very personable and helped me find the car which I purchased. The whole experience was quite good! I enjoyed the experience. My sales rep, Tracy was very personable and helped me find the car which I purchased. The whole experience was quite good! More

Excellent Service I would highly recommend Jim Ellis Kia to anyone! They are thorough, knowledgeable, and super sweet. My family and I were at Kia for quite a number of I would highly recommend Jim Ellis Kia to anyone! They are thorough, knowledgeable, and super sweet. My family and I were at Kia for quite a number of hours and we never once felt rushed during the buying process. Israel Simmons held our hand the whole step of the way and truly went above and beyond multiple times. Whether it was a follow up call needed, or answering a million random questions, Israel was always happy to help with a smile on his face. More

Amazing service Everyone I came in contact with was so personable, so nice and focused on my needs. The service was done quickly and efficiently. I highly recommend Everyone I came in contact with was so personable, so nice and focused on my needs. The service was done quickly and efficiently. I highly recommend Jim Ellis Kia of Kennesaw. More

Great experience We came in due to a dead battery on a car less than 2yrs old. The dealership close to our house wanted us to buy it even though it was under warranty, We came in due to a dead battery on a car less than 2yrs old. The dealership close to our house wanted us to buy it even though it was under warranty, and said it would be several hours before they could look at it. We decided to try another shop, and are very glad we did. Our serviceman Lavar was very friendly and helpful. He informed us that the battery was definitely covered by warranty. We were finished within an hour. It was definitely worth the drive. Thanks so much and we will return. More

suggested things to be done to my car which were not needed several things suggested by KIA to be done to my car which were not needed.. I took my car to 2 outside certified mechanics.with KIA paperwork for th several things suggested by KIA to be done to my car which were not needed.. I took my car to 2 outside certified mechanics.with KIA paperwork for this work. More

Service for recall item Everyone is terrific. Diana Bell is my service person and she is always very helpful. This time y'all noticed that my brake light was out and fixed Everyone is terrific. Diana Bell is my service person and she is always very helpful. This time y'all noticed that my brake light was out and fixed it. That was great cause I would have never seen it. More

Diana Bell took very good care of me and my 2013 Kia Sportage SX, as she always does. Will be looking to buy the new Kia Creed when you get it and main reason took very good care of me and my 2013 Kia Sportage SX, as she always does. Will be looking to buy the new Kia Creed when you get it and main reason will look to buy it from your dealership is because Diana Bell is there. Scott More

Multi item checklist completed for out of state trip Service tech and point of contact checked records and completed all needed service in record time. Diana was able to get work done sooner than expecte Service tech and point of contact checked records and completed all needed service in record time. Diana was able to get work done sooner than expected knowing I had an appointment later in the day even though I was a walk-in. More

Very Happy with my Jim Ellis exprience While it took 2 visits to fix my problem (part not in the first time). Diana and the service crew at Jim Ellis are always super helpful. I appreciate While it took 2 visits to fix my problem (part not in the first time). Diana and the service crew at Jim Ellis are always super helpful. I appreciate the fact that the Employees at this dealership are the same from visit to visit. They really seem to care about the service they give each customer. More