Jim Ellis Kia of Kennesaw

Service Great service dept and detail dept I will use you all again in the future I will schedule an appointment very soon Thank you very much Great service dept and detail dept I will use you all again in the future I will schedule an appointment very soon Thank you very much More

Work to Earn Trust Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. No one was in the bay when I pulled up to help me. I had to walk in to get assistance. The young lady assigned to me (I forget her name) did not greet me at the time of my appointment. She was called on the pager and did not come. Lavar began the process of helping me. We went over the issues I'd been having and the 45k mile check up that I was early for. Then, Lavar attempted to turn the appointment back over to the young lady who went to call for a ride to the mall. She told me to wait outside at the vehicle and no one came for almost 10 minutes. Finally, while at the mall she calls with several issues and pricing without any explanation. I asked to speak to Lavar and ultimately came back to get information on what was happening. The young lady did not seem particularly knowledgeable. Lavar walked me through everything needed and smoothed out the process and the payment. More

Buy a car The customer service was awesome and the sale guy was awesome also javar I would surely recommend this dealership with my friends and family. Thanks The customer service was awesome and the sale guy was awesome also javar I would surely recommend this dealership with my friends and family. Thanks More

Good experience. Took less time for vehicle "recalls" than expected. Was in and out in ample time. Would have liked a copy of the repairs that were needed. Overal Took less time for vehicle "recalls" than expected. Was in and out in ample time. Would have liked a copy of the repairs that were needed. Overall, Mr. Federick kept me posted on the length of time that was taken and where the vehicle was located within the phases of the recall. More

Oil change Not going to write my life story.. You are asking to much. Don't like this box. Don't send this box to me again. Not going to write my life story.. You are asking to much. Don't like this box. Don't send this box to me again. More

Always great! Called at 7:45 to for a service appointment. They got me in at 8am and I had my car before noon! Always super friendly and great customer service! Called at 7:45 to for a service appointment. They got me in at 8am and I had my car before noon! Always super friendly and great customer service! More

Outstanding, sales persons were very professional and knowle The experience was so good that 2 new cars and one used was purchased!! That's all that needs to be said!! I have also recommend 2 other peoples. The experience was so good that 2 new cars and one used was purchased!! That's all that needs to be said!! I have also recommend 2 other peoples. More

Awesome! We had an awesome experience at Jim Ellis Kia! They are friendly, helpful, knowledgeable, and Will do anything in their power to help get into the ve We had an awesome experience at Jim Ellis Kia! They are friendly, helpful, knowledgeable, and Will do anything in their power to help get into the vehicle of your choice. I would highly recommend them to anyone! More

Amazing and easy The service at Jim Ellis was amazing! Everyone there was very helpful and better than anything they did an amazing job listening to the customer (me) The service at Jim Ellis was amazing! Everyone there was very helpful and better than anything they did an amazing job listening to the customer (me) and delivering exactly what was wanted. More

Not done in timely manner. Never got call that car was ready Service Advisor was not there when we dropped car not when we picked it up. And did not get a call that car was ready... Service Advisor was not there when we dropped car not when we picked it up. And did not get a call that car was ready... More