Jim Ellis Kia of Kennesaw

Recall work I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment t I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment that Cobb County Kia was now Jim Ellis Kia. I hoped because of the well known name that I would receive excellent service. I was bringing my son's Kia Soul in for recall work that needed to be done. After sitting for over two hours, when the service representative returned from lunch she was horrified that I was still there. Apparently, because I am not a "regular" (returning) customer, my name was dropped from the queue and the vehicle was set aside and others were taken ahead of me. This was even though I had a service appointment. Once the service representative realized what had happened, the car was ready in about an hour. There were attempts to apologize and even an offer to buy me lunch, but at that point I just wanted to get out of there. The service rep was very polite and helpful and went out of her way to help me once she realized there was a problem. It seems this is something that happens somewhat frequently to "new" service customers... So, if you know there has been an issue with names dropping from the queue, why haven't you fixed the problem ?? I really expected better service than this from a well known name in car dealerships. More

Efficient service We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The servic We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The service rep was friendly and knowledgeable. More

Awesome Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you inf Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you informed about your vehicle. More

Very pleased Super friendly staff who went above and beyond my expectations when purchasing our vehicle...Blake & Alex were very knowledgeable and a pleasure to wo Super friendly staff who went above and beyond my expectations when purchasing our vehicle...Blake & Alex were very knowledgeable and a pleasure to work with. Will absolutely purchase from them again in the future. More

Great service Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their car serviced. He made it painless. More

Great experience Every single person I came into contact with was helpful, eager to please, and very courteous. Service was excellent. Would highly recommend Jim El Every single person I came into contact with was helpful, eager to please, and very courteous. Service was excellent. Would highly recommend Jim Ellis Kia to others. More

Just Purchased Pre-owned Certified Sorento Everyone was very professional, Dustin was a great salesperson (ask for him). Low key, very informed, not high pressure and super helpful. He totally Everyone was very professional, Dustin was a great salesperson (ask for him). Low key, very informed, not high pressure and super helpful. He totally went above and beyond to help me return a rental car from an interstate move. Drove 45 minutes just to come to this particular dealer, and would do so again easily. Other people were very courteous and helpful, especially the finance guys who went out of their way to help me when my main guy was busy with another customer (I dropped in unannounced for help with tags). These guys rock! I am so happy with my car. More

Lazy staff, had to ask for basic paperwork I made an appointment for 11am on a Saturday for the 75,000 mile inspection on my car. At 1:30pm my car was ready, and we headed back to the dealershi I made an appointment for 11am on a Saturday for the 75,000 mile inspection on my car. At 1:30pm my car was ready, and we headed back to the dealership. The technician paperwork was not filled out, and these records are very important to me and the resale value of my car. I had to ask that the red/yellow/green paperwork be filled out on my inspection and this took an additional 15 minutes. The paperwork was returned with everyone showing green, which is suspicious that not one item on the inspection showed a medium yellow status. After arriving home, I realized that during my oil change, the mileage sticker had not been updated on my windshield, and my washer fluid was still low even though I had been charged for more washer fluid. I know these items are trivial, but they are also basic care. I spent $250 at the dealership, which is a lot of money to me. I expect to be taken care of better than this, and I have had better experiences with Cobb County Kia then Jim Ellis Kia. I will be taking my car elsewhere after this, as this service did not meet my expectations. More

Great customer service!! The service center and Robbie are great. Robbie always answers all of my questions and is just fun to talk with!! Service is quick and always prompt. The service center and Robbie are great. Robbie always answers all of my questions and is just fun to talk with!! Service is quick and always prompt. Love my Sportage!!! More

Excellent Service I would highly recommend Jim Ellis Kia to anyone! They are thorough, knowledgeable, and super sweet. My family and I were at Kia for quite a number of I would highly recommend Jim Ellis Kia to anyone! They are thorough, knowledgeable, and super sweet. My family and I were at Kia for quite a number of hours and we never once felt rushed during the buying process. Israel Simmons held our hand the whole step of the way and truly went above and beyond multiple times. Whether it was a follow up call needed, or answering a million random questions, Israel was always happy to help with a smile on his face. More