Jim Ellis Kia of Kennesaw

Fast and Friendly Zak was fantastic. He sat down to listen and carefully examine REAL options. Felt well treated and because he listened he found what I was looking for Zak was fantastic. He sat down to listen and carefully examine REAL options. Felt well treated and because he listened he found what I was looking for in a car. More

Great Service; excellent follow up I asked for service and given all of the information that I needed to make a decision. Alex did great collaboration with the technicians Thanks. I asked for service and given all of the information that I needed to make a decision. Alex did great collaboration with the technicians Thanks. More

Great Service! Alex Williams was FANTASTIC! I am coming out of a bankruptcy and had no money to put down. My husband and I were in desperate for another car for both Alex Williams was FANTASTIC! I am coming out of a bankruptcy and had no money to put down. My husband and I were in desperate for another car for both of our jobs. He got me into a beautiful new 2018 Kia Forte. I cannot say enough wonderful things about this dealership or this rep. 17 years ago my Dad got a Kia from the same dealership and it is still running, I can't believe that I went anywhere else! More

Lavar the Star Lavsr always provides fast attentive service. In and out quickly, kept us apprised throughout. He had good recommendations for how to maintain the veh Lavsr always provides fast attentive service. In and out quickly, kept us apprised throughout. He had good recommendations for how to maintain the vehicke in between service visits. More

Recall work I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment t I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment that Cobb County Kia was now Jim Ellis Kia. I hoped because of the well known name that I would receive excellent service. I was bringing my son's Kia Soul in for recall work that needed to be done. After sitting for over two hours, when the service representative returned from lunch she was horrified that I was still there. Apparently, because I am not a "regular" (returning) customer, my name was dropped from the queue and the vehicle was set aside and others were taken ahead of me. This was even though I had a service appointment. Once the service representative realized what had happened, the car was ready in about an hour. There were attempts to apologize and even an offer to buy me lunch, but at that point I just wanted to get out of there. The service rep was very polite and helpful and went out of her way to help me once she realized there was a problem. It seems this is something that happens somewhat frequently to "new" service customers... So, if you know there has been an issue with names dropping from the queue, why haven't you fixed the problem ?? I really expected better service than this from a well known name in car dealerships. More

Efficient service We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The servic We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The service rep was friendly and knowledgeable. More

Awesome Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you inf Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you informed about your vehicle. More

Very pleased Super friendly staff who went above and beyond my expectations when purchasing our vehicle...Blake & Alex were very knowledgeable and a pleasure to wo Super friendly staff who went above and beyond my expectations when purchasing our vehicle...Blake & Alex were very knowledgeable and a pleasure to work with. Will absolutely purchase from them again in the future. More

Great service Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their car serviced. He made it painless. More

Just Purchased Pre-owned Certified Sorento Everyone was very professional, Dustin was a great salesperson (ask for him). Low key, very informed, not high pressure and super helpful. He totally Everyone was very professional, Dustin was a great salesperson (ask for him). Low key, very informed, not high pressure and super helpful. He totally went above and beyond to help me return a rental car from an interstate move. Drove 45 minutes just to come to this particular dealer, and would do so again easily. Other people were very courteous and helpful, especially the finance guys who went out of their way to help me when my main guy was busy with another customer (I dropped in unannounced for help with tags). These guys rock! I am so happy with my car. More