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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.4
6,603 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,603 reviews

September 24, 2018

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

by LORIJOHNSON2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Oct 01, 2018 -

Jim Ellis Kia of Kennesaw responded

Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

September 24, 2018

Bad service When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife go More

by JASON051207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zakaria Benabdesselam
Sep 28, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi Jason, We'd like to discuss this with you personally if you don't mind giving our Service Manager, David a call at (770)575-4780. We apologize for the misunderstanding. Thank you, Jim Ellis Kia of Kennesaw Management

September 24, 2018

A hellcat of a day. Bought awesome green hellcat from fla. Had it shipped to me. Arrived awesome. Highly recommended. Good staff. Great communication. Answered all questi More

by rockstarmustang4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All staff.
Oct 01, 2018 -

Jim Ellis Kia of Kennesaw responded

Your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

September 24, 2018

Nice and helpful Everyone was kind, helpful and courteous! Wait was long! Car was delivered clean! Everyone was nice to work with. Our 4 th car from this dealership! More

by willmiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Williams
Oct 01, 2018 -

Jim Ellis Kia of Kennesaw responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 21, 2018

Clear & concise I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jaso More

by CMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason (Service), Leanne Knight
Sep 21, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 21, 2018

Oil change Robbie in service does a great job taking care of my needs I had my car cleaned up and it was terrible the windows were still dirty. The inside was More

by JANETMOOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
September 20, 2018

Amazing customer service . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professi More

by Pamela07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in the service department.
Sep 21, 2018 -

Jim Ellis Kia of Kennesaw responded

Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! If you're ever in need of more help, please let us know! Take care!

September 20, 2018

Excellent Jim Ellis of Kia took my needs into consideration and fulfilled them and more. I’m a happy and beyond satisfied customer. Repeat customer for lif More

by Obannister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hodoh, Alex Williams
Sep 21, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 20, 2018

Awesome! Jimmy hedricks is the best! The only person I will buy my cars from because he cares. Kevin, who did the financing for me, is great as well. More

by SHATTUCKGD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Borjnordi, Jimmy Hendrix
Sep 21, 2018 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope you have a great day!

September 20, 2018

Horrible they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else an More

by TYSHIEM2JQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lavar Frederick
Sep 28, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi There, We apologize for the mistake on our part. We'd like to make things right if you don't mind reaching out to our Service Manager, David at (770)575-4780. Thank you for bringing this to management's attention. Thank you, Jim Ellis Kia of Kennesaw Management

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