Jim Ellis Kia of Kennesaw

Very Disappointed!!! We've been Kia owner's for over 10 years & have referred MANY friends & family to this specific Kia dealer because of our experiences. We used to swe We've been Kia owner's for over 10 years & have referred MANY friends & family to this specific Kia dealer because of our experiences. We used to swear by Kia but I have to tell you that as of late, our experience with new ownership & their willingness to Make Things Right has left a very bad taste. To the point of never wanting to buy another Kia vehicle again. All over a $400 - $500 repair that SHOULD BE Covered under warranty. The problem is NO ONE ever told us there's a problem & it had to be fixed by 12,000 miles. There was NEVER a letter, or email or phone call. There was NEVER the service tech saying, "Hey, there's a problem with your Year, Make & Model Kia" whenever we brought it in for service. So Service & Corporate are saying they won't cover this repair because we've exceeded the mileage of warranty. What a load of CRAP! You SHOULD make this right. I could see if notices were sent and we just ignored them but there was NOTHING sent to notify us. Even when we did bring it in and told the tech what it was doing they couldn't figure it out. He didn't even know about the Notice. We had to take it to an outside mechanic who told us about the service bulletin in less then 5 mins after I explained the problem to him. So Please tell me if your own techs don't know what the xxxx is going on why should your loyal customers be penalized? It sickens me the hoops we have to jump through to try and get this fixed & covered by the warranty. The way I feel right now with the lack of ownership to fix this problem, I would submit a rating of ZERO stars. The lack of taking responsibility to make things right has put the final nail in the coffin. If a problem that was/IS a KNOWN issue can't be fixed, I will never buy another Kia again & I will personally make it a point to make sure everyone I know & come in contact with knows why they shouldn't buy Kia either. We are STILL waiting for a follow up call that was supposed to happen days ago & when we called to follow up we are getting the "It's still being reviewed & still collecting information." What is there to review, you've got all the information you need? The problem doesn't go away by ignoring us, it's just adding fuel to the fire. Signed, Disgusted & Disappointed More

I always receive excellent service. I always ask for Diana when I make an appointment for service. She’s friendly and efficient. I live much closer to a new dealership but came back to t I always ask for Diana when I make an appointment for service. She’s friendly and efficient. I live much closer to a new dealership but came back to the Kennesaw location because I felt loyal to Diana. More

Maybe should have been warrantied I went in for an oil leak and a washer fluid leak. I also wanted an oil change and re-program my doors for a warranty recall. Per Leanne's recommendat I went in for an oil leak and a washer fluid leak. I also wanted an oil change and re-program my doors for a warranty recall. Per Leanne's recommendation, I went with the 15K service in order to avoid a $150 diagnostic fee (although this vehicle is under warranty). They fixed the oil leak, did the oil change / 15K service, however, they did not fix the leaking washer fluid reservoir. They said it was damaged, however, provided no proof that it was damaged (a picture of the damage would have been nice). I basically had to just take their word for it. I don't know how it was damaged, as its rather protected where its located. It really just seemed that they wanted to get customer pay $400 to swap out a plastic reservoir rather than cover it under warranty. I found the same reservoir online for $17 and I guess I'll just replace it myself. More

Fast, Professional, Friendly, goes the extra mile (or two) The person who helped us was kind, professional and attentive. She even offered to wash our car. We went for a free oil change. While washing our c The person who helped us was kind, professional and attentive. She even offered to wash our car. We went for a free oil change. While washing our car they also vacuumed it! She was personable and right away we felt comfortable with her. More

Great Service Leanne Knight in the service department was extremely helpful and made sure that my car was service in a timely manner. Leanne was courteous and did Leanne Knight in the service department was extremely helpful and made sure that my car was service in a timely manner. Leanne was courteous and did everything possible to make my service experience positive. More

Great! I spoke with Lavar both times I came into the service center and he was absolutely amazing. Quick service. Great personality! Just made my frustration I spoke with Lavar both times I came into the service center and he was absolutely amazing. Quick service. Great personality! Just made my frustrations a breeze. There was so much going on with my car, but Lavar helped me handle it all and was extremely patient with me! Thank you again and again! More

Jason was great! He not only kept his promise to give me a carwash along with my oil change, I saw that he kept his customers updated as to the status of their servic He not only kept his promise to give me a carwash along with my oil change, I saw that he kept his customers updated as to the status of their service. Very nice and knowledgeable. More

Toni the best Worked with Toni and he was amazing. I made sure to communicate with me during the entire process. Toni thank you for making the excellent experience! Worked with Toni and he was amazing. I made sure to communicate with me during the entire process. Toni thank you for making the excellent experience!!! Thank you More

Service Department Lavar is super fantastic. He has been my advisor since I bought my Optima. I wouldn't trust anyone else. Would recommend this dealer to all my friends Lavar is super fantastic. He has been my advisor since I bought my Optima. I wouldn't trust anyone else. Would recommend this dealer to all my friends. More

Great service. As always received great service , had me in and out in in time they had told.me. Customer service was wonderful, always nice and friendly. As always received great service , had me in and out in in time they had told.me. Customer service was wonderful, always nice and friendly. More