Jim Ellis Kia of Kennesaw

Oil change My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicl My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicle except when I asked which was at 2.5hours. I had to wake my sleeping toddler (she slept on me) to figure out what is taking my service so long and my service advisor was no where to be found. In total, I was very disappointed at my experience especially since I have a toddler with me. I wish they would have updated me when it was taking longer than expected so that I could Uber back home to let my toddler sleep in peace. A Kia rep called me afterwards and tried to resolve the issue by stating that my future experiences will be dealt by the manager and they would give me a great deal on the Kia Sedona. However, I still haven't decided if their resolution is enough to compensate my embarrassment (my toddler was crying and screaming because she couldn't sleep well) and frustration with my service. More

Purchase of Kia Niro TK was very polite and was able to work with me in buying my vehicle. He was able to speak with his managers to be able sell me the vehicle within the TK was very polite and was able to work with me in buying my vehicle. He was able to speak with his managers to be able sell me the vehicle within the price range I was looking for. I would definitely recommend this dealership for anyone interested in buying a Kia. More

Professional, quick and efficient Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, clea Always a pleasurable experience when visiting. Service is awesome and so is Diana Bell. She made sure my vehicle was serviced in a timely manner, cleaned, and she even walked me out to my vehicle to ensure everything was taken care of before I left. Thanks you! More

Oil change service vehicle They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales They were great. I got back in my car in less than a hour. That's why enjoy and give them a 10 on all scales More

Brake and rotor replacement I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job I truly appreciate their customer service and willingness to help solve my issue. I will be getting all of my services at this location! Great job Lavar! More

No games; prompt service. Inquire started with webpage questio to confirm the unit I was interested in was available and was equipped with specific features I was looking for. Inquire started with webpage questio to confirm the unit I was interested in was available and was equipped with specific features I was looking for. Had a courteous call from Zeljka within the hour and a follow up from her with additional information that afternoon at which point I scheduled a test drive for the following morning. The unit was waiting for me when I arrived by Katherine Nunn who did the demonstration and the unit was exactly as described. We came to terms and closed on our purchase and financing with Mustafa. Drove out right at three hours. Happy with this transaction. More

Great Experience There were several "special needs" requested to accomodate a disabiity. Trent, Blake and Chris all worked with me to come up with how we could make a There were several "special needs" requested to accomodate a disabiity. Trent, Blake and Chris all worked with me to come up with how we could make all of this work. Once that was done the negotiations process was very easy as well as Chris finding good financing. More

Best Kia Experience I’ve Had Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there long Everyone was very attentive and thorough in explaining. Very friendly service experience. Offered shuttle service since we were going to be there longer than expected due to needing additional services. More

Excellent service Kia makes it easy to maintain my car. I recommend them highly. They do a full car inspection when you enter. They let you know what needs to be done a Kia makes it easy to maintain my car. I recommend them highly. They do a full car inspection when you enter. They let you know what needs to be done and how long it is going to take. More

ALWAYS GREAT I always have a great experience with this dealership. Lavar And Robbie are great. They are efficient and very helpful every time I come in for a serv I always have a great experience with this dealership. Lavar And Robbie are great. They are efficient and very helpful every time I come in for a service. More