Jim Ellis Kia of Kennesaw

SERVICE IN SERVICE DEPT Engine light was on. Didn't know what problem was and took car in without an appointment. Greeted by Jason who told me what it possibly could be. Said Engine light was on. Didn't know what problem was and took car in without an appointment. Greeted by Jason who told me what it possibly could be. Said since I didn't have appointment it could be a while. But he also said if it would be an extended wait time that they could have car to take me wherever I needed to go to while they worked on my car. He also asked if I would like a car wash. It didn't take long at all for them to complete work on my car. He also told me problem and how to avoid cost if it happens again. Very happy with his honesty, professionalism and help. Will ask for him anytime I will take my car in for service. More

Great service They are always courteous and get the job done. AlwYs pleases with my service when I leave. Love that they have early service so I’m not late to work! They are always courteous and get the job done. AlwYs pleases with my service when I leave. Love that they have early service so I’m not late to work! More

Very professional We purchased 2 new Kia's. All employees involved were exceptional, and professional. We believe that we received a fair price and love our new cars. We purchased 2 new Kia's. All employees involved were exceptional, and professional. We believe that we received a fair price and love our new cars. More

Lavar was great! Uber helpful and Uber friendly, too bad everyone can’t be as efficient and kind as Lavar. Great guy. Hopefully he helps me out the next time I visit K Uber helpful and Uber friendly, too bad everyone can’t be as efficient and kind as Lavar. Great guy. Hopefully he helps me out the next time I visit Kia. More

Was very pleased! I am third time customer at this location, and it has been a while since I have had a pleasant experience, and it was that! My service associate today I am third time customer at this location, and it has been a while since I have had a pleasant experience, and it was that! My service associate today was Lavar Frederick, he was very tuned in with how to provide excellent customer service, the comfort of my visit, and having my vehicle service complete in the time he promised, I was very delighted to experience how Lavar went the extra mile, can't thank him enough! Thank you! More

Very pleasant customer service department Rachel was very accommodating. Service was quick and the waiting room stocked with coffee, water and snacks. Very pleasant experience. Jimmy Hendrix & Rachel was very accommodating. Service was quick and the waiting room stocked with coffee, water and snacks. Very pleasant experience. Jimmy Hendrix & Rachel are wonderful assets. More

Kia is always awesome I have been dealing with Robbie for the last 2 to 3 years. He is always without fault, very easy to deal with and extremely helpful. Whether it’s just I have been dealing with Robbie for the last 2 to 3 years. He is always without fault, very easy to deal with and extremely helpful. Whether it’s just basic service or something wrong with my car he always goes the extra mile to make sure that everything is done perfect! I love my More

Oil change My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicl My oil change and recalls were supposed to take 2 hours but it totaled 4 hours instead. I came in with my toddler and I was never updated on my vehicle except when I asked which was at 2.5hours. I had to wake my sleeping toddler (she slept on me) to figure out what is taking my service so long and my service advisor was no where to be found. In total, I was very disappointed at my experience especially since I have a toddler with me. I wish they would have updated me when it was taking longer than expected so that I could Uber back home to let my toddler sleep in peace. A Kia rep called me afterwards and tried to resolve the issue by stating that my future experiences will be dealt by the manager and they would give me a great deal on the Kia Sedona. However, I still haven't decided if their resolution is enough to compensate my embarrassment (my toddler was crying and screaming because she couldn't sleep well) and frustration with my service. More

Greatest experience I had buying a car. I came to find out what was wrong with my 2014 Kia Rio and end up buying a 2018 Kia Forte. My salesperson TK was knowledgeable and friendly. I would r I came to find out what was wrong with my 2014 Kia Rio and end up buying a 2018 Kia Forte. My salesperson TK was knowledgeable and friendly. I would recommend that anyone to come Jim Ellis Kia in Kennesaw to buy a car from TK. I will be buying my next car from here and hopefully from TK. More

Purchase of Kia Niro TK was very polite and was able to work with me in buying my vehicle. He was able to speak with his managers to be able sell me the vehicle within the TK was very polite and was able to work with me in buying my vehicle. He was able to speak with his managers to be able sell me the vehicle within the price range I was looking for. I would definitely recommend this dealership for anyone interested in buying a Kia. More