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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.4
6,615 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,615 reviews

July 16, 2018

Courteous Diana Bell provided excellent customer service, and I appreciate knowing that your company offers shuttle service instead of waiting. Great perk! Tha More

by GOMOE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 19, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

July 14, 2018

Just right! I'm so glad Jim Ellis took over Cobb County KIA. The attention to me and attention to car details are top notch. Diana went out of her way to make sur More

by MIKE@MIKEWITTENSTEIN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

July 14, 2018

Summary of service I was told on the phone i had one recall. Get there and there are 3. I also wanted an oil change I had a coupon from when I purchased the car was told More

by YMART5002
Recommend Dealer
No
Employees Worked With
n/a
Jul 26, 2018 -

Jim Ellis Kia of Kennesaw responded

Hi There, We sincerely apologize for your experience with our service department. We'd be more than happy to check out your coupon and see what it entails and then work something out for you. Sorry, you were given that information when you arrived. Unfortunately, we have no control over recalls, but we do want to make sure you're safe and inform you of those when you arrive and fix them so that you are safe in your vehicle. Thank you for bringing that to our attention and please give me a call so that we can discuss your coupon. Thanks, Betsy Whitehead 7703704875

July 14, 2018

Diana was outstanding...10 stars!! Outstanding...Diana went above and beyond!! She secured me an immediate service time and met me upon arrival. All actions were accomplished in a pro More

by CGEAGLE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 14, 2018

Excellent Service from Diana!!!! As always, it is a pleasure to deal with Diana. We contacted her to schedule an appointment and were offered a time that was convenient for us. We kn More

by SJJCHASTAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. Please let us know if there is ever anything else we can do for you! Safe travels!

July 13, 2018

Service The service is always amazing, everytime I go they make sure I get exactly what I need. All the employes are very attentive and kind. More

by SKARLE2090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

July 13, 2018

First visit to Jim Ellis Kia Brought my Kia Soul in for servicing. Everyone that I had contact with was very friendly and helpful. I had been there many times before, but this was More

by cmckialvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Brooks
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

July 13, 2018

It was amazing. Focus was on my needs and making it work. It was amazing ! Some amazing people professional , courteous, transparent, .Focused on meeting your desires in your car buying experience. Need more More

by bjbartholomew2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Williams, Robbie Brooks
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

July 13, 2018

Awesome and friendly staff The staff was very friendly and helpful. I was served as soon as I walked in, and was updated about the service and future repairs throughout my wait More

by KWEBB192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

July 12, 2018

Best service at a dealer anywhere Had front brake problems and was 1000 miles from home. Checked the service ratings of Jim Ellis Kia online and saw many great reviews. It just so happ More

by WMCBLAZEROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Csercsics, Diana Bell
Jul 18, 2018 -

Jim Ellis Kia of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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