Jim Ellis Kia of Kennesaw

Horrible Customer Service I received a call letting me know there was a recall on the minivans motorized doors. I explained that I could bring the van in, however, I have a bab I received a call letting me know there was a recall on the minivans motorized doors. I explained that I could bring the van in, however, I have a baby so I couldn't wait forever. The man assured me that it would take an hour at the most. I bring the van in at my scheduled time of 2pm and another man in the service department tells me it will be around two and a half hours before they will be finished. I explain what the man told me on the phone prior, and that I could not wait there that long with a baby (I also had to pick up my other child). He asks me if I can wait an hour and a half.....I agree. Anyone who's ever had children knows how much fun waiting that long is with a 3 month old. Anyway, after an hour and a half I go check on the progress, just to be told that they hadn't started working on it. I asked if I could leave the van and they told me they were out of loaner vehicles. So, after all of this, I literally sat there for an hour and a half with a 3 month old for literally nothing. I will never use this dealership again, and the customer service within the service department is pathetic. More

Came in without appointment for oil change and tire rotation Came in without appt. and was put into express service, only waited 1 hour for work to be completed, and got a free car wash on top of it. Quick in a Came in without appt. and was put into express service, only waited 1 hour for work to be completed, and got a free car wash on top of it. Quick in and out even without an appointment. Nice. More

Great Service He did a great job of letting me know what needed to be done. I would recommend him anywhere and to anyone. will be back! He did a great job of letting me know what needed to be done. I would recommend him anywhere and to anyone. will be back! More

Great This was my first time buying a car and Katherine help me. I told her exactly what I was looking for and what I could afford. She listened offered gre This was my first time buying a car and Katherine help me. I told her exactly what I was looking for and what I could afford. She listened offered great advice on what I should look at how I should view buying a car. She helped remove a majority of the weight I felt, when it came to purchasing a car. More

awesome customer service I was immediately greeted by a friendly staff who were able to easily rxplain what my vehicle needed. The work was fast and the price reasonable! I was immediately greeted by a friendly staff who were able to easily rxplain what my vehicle needed. The work was fast and the price reasonable! More

Fast & efficient I follow Diana Bell from one location to another for a reason! She goes above & beyond every time I need service! The other folks are great too. I follow Diana Bell from one location to another for a reason! She goes above & beyond every time I need service! The other folks are great too. More

I had a wonderful experience working with Diana Bell. I called and was able to get in right away to get my 30,000 mile maintenance done. It was nice being able to talk to Diana when calling to schedul I called and was able to get in right away to get my 30,000 mile maintenance done. It was nice being able to talk to Diana when calling to schedule in vs speaking to a call center. More

First time car buying I Love how patient, understanding & kind everyone was. This was my first time buying a car or even looking to get a car from a dealership. My sister p I Love how patient, understanding & kind everyone was. This was my first time buying a car or even looking to get a car from a dealership. My sister purchased hers with Jim Ellis so she referred me & we chose the right place! I didn’t feel pressured at any point, they talk to you as a true customer rather than just a Sale! More

Don’t bother with an appointment Made an appt 6 days prior. An hour after the appt they finally got to my car. Not good business to do someone this way. Made an appt 6 days prior. An hour after the appt they finally got to my car. Not good business to do someone this way. More

Took Sedona for recalls Jason was very friendly, but also very professional. He explained everything, answered my questions, and even went back out to my car to retrieve som Jason was very friendly, but also very professional. He explained everything, answered my questions, and even went back out to my car to retrieve something I had left! He pointed out some services that were applicable, and when I declined, that was that...no pressure. The recalls were done, I was taken to where I wanted to eat lunch, and my Sedona was washed. Thanks, Jim Ellis KIA! More