Jim Ellis Kia of Kennesaw

Summary of service I was told on the phone i had one recall. Get there and there are 3. I also wanted an oil change I had a coupon from when I purchased the car was told I was told on the phone i had one recall. Get there and there are 3. I also wanted an oil change I had a coupon from when I purchased the car was told now that it is Jim Ellis they wont honor the coupons anymore. I have only had my car a year and a half should be able to use my coupons. Made me want to start looking for another car with Carl Black never had this problem there. More

Service The service is always amazing, everytime I go they make sure I get exactly what I need. All the employes are very attentive and kind. The service is always amazing, everytime I go they make sure I get exactly what I need. All the employes are very attentive and kind. More

First visit to Jim Ellis Kia Brought my Kia Soul in for servicing. Everyone that I had contact with was very friendly and helpful. I had been there many times before, but this was Brought my Kia Soul in for servicing. Everyone that I had contact with was very friendly and helpful. I had been there many times before, but this was the first time since the dealership had changed hands. Very impressed. More

It was amazing. Focus was on my needs and making it work. It was amazing ! Some amazing people professional , courteous, transparent, .Focused on meeting your desires in your car buying experience. Need more It was amazing ! Some amazing people professional , courteous, transparent, .Focused on meeting your desires in your car buying experience. Need more men like Mr.Williams. More

Awesome and friendly staff The staff was very friendly and helpful. I was served as soon as I walked in, and was updated about the service and future repairs throughout my wait The staff was very friendly and helpful. I was served as soon as I walked in, and was updated about the service and future repairs throughout my wait time. They always do great work and it's always a pleasure to return. More

Great Experience. From the minute I entered the Kia "garage", I was treated politely - someone opening my car door and then the door going into the write up area. Robe From the minute I entered the Kia "garage", I was treated politely - someone opening my car door and then the door going into the write up area. Robert was busy on the phone, but another rep came over to see if he could help me. I told him I had an appointment, but he went ahead and got info off my car to speed the process along. My car was ready ahead of time and was washed and vacuumed! A very positive experience with Robert and all the staff members I encountered. More

Best service at a dealer anywhere Had front brake problems and was 1000 miles from home. Checked the service ratings of Jim Ellis Kia online and saw many great reviews. It just so happ Had front brake problems and was 1000 miles from home. Checked the service ratings of Jim Ellis Kia online and saw many great reviews. It just so happened they were close by. Called them while on the way to a Braves game and they asked me to bring it in first thing the NEXT morning. Everyone from start to a very quick finish was great. I was out the door and back on the road with a much safer, better driving car. It was also far less expensive than any dealership I have ever been to. THANK YOU Jim Ellis Kia. More

Service department has improved but still substandard I’ve been dealing with Cobb County Kia for 6 years. I bought two cars here. Diane is always a pleasure to work with but the dealership did not deliver I’ve been dealing with Cobb County Kia for 6 years. I bought two cars here. Diane is always a pleasure to work with but the dealership did not deliver on fixing the negative issues from the previous service department’s flaws and lack off quality service. I’m surprised that a reputable brand like Jim Ellis tied its name to this company and inherited the company’s flaws. I gave the new management a chance but it appears that they still have a lot of work to do in the service department. More

Good quality service & team! Upon arriving, I was greeted and taken care of immediately. I brought my laptop to keep myself busy as, usually, the service takes at least one hour. Upon arriving, I was greeted and taken care of immediately. I brought my laptop to keep myself busy as, usually, the service takes at least one hour. After the two hour mark, I went and tried to get an update as that seemed unusually long to wait. As I stood next to the service folks, I was asked if I needed anything and they were all very courteous and warm to try and get me assistance since I'd been waiting so long for an oil change, tire rotation, and a sensor inspection. Although I was there for a total of 3 hours, I felt like the service members cared and I received very good service for my vehicle. I give them 5 stars because all though it was a long wait, the people made up for it. More

Streamlined Buying Process If you need or want to buy a new vehicle please go see Jimmy Hendrix and Chris Turner. The buying process could not be any easier or faster with these If you need or want to buy a new vehicle please go see Jimmy Hendrix and Chris Turner. The buying process could not be any easier or faster with these two guys. More