Jim Ellis Kia of Kennesaw

Good service I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I I spoke with lavar, he resolved my issues and kept me informed throughout. I went in for a resolution to a clicking issue in my steering wheel that I was told would require an engine rebuild from a different mechanic. Lavar informed me of what the issue actually was and walked me through what repairing the issues would entail. Overall a good experience, my only complaint is the cost but that was out of his control so I can’t really complain. Also my car was cleaned free of charge so that was quite pleasing. More

Oil change Very pleasant experience, everything was done as promised . I have been going to this dealership for over five years. I purchased my current vehicle t Very pleasant experience, everything was done as promised . I have been going to this dealership for over five years. I purchased my current vehicle there and will do repeat business in the future. More

Service Review Rachel has been my service rep for a year and is wonderful to work with always friendly helpful and through. I appreciate the car always being c Rachel has been my service rep for a year and is wonderful to work with always friendly helpful and through. I appreciate the car always being cleaned during my service visits. Thank you! More

Scheduled service Easy appointment scheduling. Checked for any recalls. Through overall inspection of vehicle. Consultant always asks before performing additional. Revi Easy appointment scheduling. Checked for any recalls. Through overall inspection of vehicle. Consultant always asks before performing additional. Reviewed all maintenance and warranty information. My service Consultant is Robert and I he knows my vehicle and he takes care of my vehicle. This is my second Kia and I have always had great service. More

Great Experience Great man great service. He greets with a smile and a sense of humor that makes you know everything will be okay. I have yet to have a bad experience Great man great service. He greets with a smile and a sense of humor that makes you know everything will be okay. I have yet to have a bad experience with Robbie in the 3 years I have been a customer. I wish there were more sincere people like Rob in that he listens to his customers and he takes great pride in resolving the issue. Thanks Rob for everything from assuring me that my car would be fixed to the timeliness of the job being completed. Rob went the extra mile for us by explaining what to expect even with an extended warranty. Again Thanks Rob, hats off to you and the service center. More

Alex was exceptional and ade our experience seamless! Alex made our experience seamless!! He went into detail and explained everything! He even set up my phone and explained how to set up for home garag Alex made our experience seamless!! He went into detail and explained everything! He even set up my phone and explained how to set up for home garage. I would highly recommend Alex! More

Excellent Experience - Buying a car can be time consuming and I have little patience for the "wait while I go "insert action here"" spiel. We bought a great 2018 used Kia, we're pleased. and I have little patience for the "wait while I go "insert action here"" spiel. We bought a great 2018 used Kia, we're pleased. More

Dianna was and always is outstanding. Takes very good care of me. Only thing is how long is takes to get an oil change always 2 hours. But other than That w was and always is outstanding. Takes very good care of me. Only thing is how long is takes to get an oil change always 2 hours. But other than That wonderful customer service from everyone. (: More

Awesome Experiene with Nicole King!!! My initial plan when I arrived at the dealership was not to buy a car but to gather some information for my insurance. When i got on the lot Nicole Ki My initial plan when I arrived at the dealership was not to buy a car but to gather some information for my insurance. When i got on the lot Nicole King was very friendly and honest with me from the beginning on what I could do regarding my information I provided to her. She made the whole experience very relaxed and comfortable as far as me getting into a new car that same day. I would highly recommend this sweet lady to anyone of my friends and family. She really made me feel right at home, Thanks!!! More

Oil change Came in a few minutes late for scheduled oil change. Was greeted almost right away (person was speaking with another customer), and then helped. Whi Came in a few minutes late for scheduled oil change. Was greeted almost right away (person was speaking with another customer), and then helped. While the oil change took over two hours, they were busy (and I was a bit late for my appt). More