Jim Ellis Kia of Kennesaw

May 21 2018 Service The experience overall was good. It took longer than I anticipated considering I was the first in line for service. Ideally, I believe an oil change w The experience overall was good. It took longer than I anticipated considering I was the first in line for service. Ideally, I believe an oil change without a tire rotation should not take more than 45 minutes. I arrived before the gate opened at 7:30, and left after 9AM. More

Great service and prompt repair I called Jim Ellis Kia to report check engine light on my Kia Sorrento. I was given an appt. the next morning. The staff was friendly and got started I called Jim Ellis Kia to report check engine light on my Kia Sorrento. I was given an appt. the next morning. The staff was friendly and got started on assessing the problem right away. Diana Bell was my service consultant and she kept me informed. When repair was complete Diana gave me back a clean and vacuumed vehicle. Awesome service! More

Great customer service Awesome customer service !!!! Love that they followed up with us to ensure everything was good! We be doing business with them again in the future! Awesome customer service !!!! Love that they followed up with us to ensure everything was good! We be doing business with them again in the future! More

TRADED UP Nicole King helped me trade up to a SORENTO, GREAT deal on a GREAT new KIA! So good to work with a sales person who knows their product and is complet Nicole King helped me trade up to a SORENTO, GREAT deal on a GREAT new KIA! So good to work with a sales person who knows their product and is completely open and honest all the way thru Finance! THANKS FOR GOOD EXPERIENCE ON THE TRADE! More

The best place ever I bought my 2018 Kia Sorento SX from here they were so helpful kind Pleasant and worked a great deal out for me if you need a card this is the place t I bought my 2018 Kia Sorento SX from here they were so helpful kind Pleasant and worked a great deal out for me if you need a card this is the place to be More

Great job! Everyone is always so accommodating and helpful. They do a great job! I have been pleased every time I have been in whether it’s for service or to ju Everyone is always so accommodating and helpful. They do a great job! I have been pleased every time I have been in whether it’s for service or to just ask a question. Ryan Shinholster, my salesman, and Levar Frederick, my service adviser, are both great to work with. More

Appointment with Rachel re: loss of a/c on 2012 Sorento. Rachel had adequate job knowledge regarding my issue, and was able to brief me on needed repairs. Requirement for a multipoint inspection, and the c Rachel had adequate job knowledge regarding my issue, and was able to brief me on needed repairs. Requirement for a multipoint inspection, and the charge to be absorbed into final bill if work done. Explained process for evaluating source of coolant leak in system and process for repairs. Work done in two hours. Replaced a/c discharge hose, and inspected compressor clutch assembly....o.k. Satisfied with final outcome. Further comment: 1. Labor charge of $260 seems excessive for about 2 hours ...@ about $ 130 per hr.....? 2. Charged $ 138 for a/c hose, which is well above $25 retail price 3. A $ 25.92 charge for "supply fee for repair order" not explained Total bill of $434.92 is too high. More

Excellence Awesome experience the entire duration. James is highly rated and i would recommend anyone to stop by jim ellis kia and give it a go. Awesome experience the entire duration. James is highly rated and i would recommend anyone to stop by jim ellis kia and give it a go. More

GREAT SERVICE Everyone was friendly, and the servicing of my vehicle was done quickly. I especially appreciate the car wash. Also, my vehicle was brought ou Everyone was friendly, and the servicing of my vehicle was done quickly. I especially appreciate the car wash. Also, my vehicle was brought out quickly when the work was complete. More