Jim Ellis Kia of Kennesaw

Great Sales Person!! I recently bought a certified pre-owned Kia Optima from your dealership. Lala was so friendly and supportive right as we got out of the car. She hel I recently bought a certified pre-owned Kia Optima from your dealership. Lala was so friendly and supportive right as we got out of the car. She helped me and my wife test-drive multiple vehicles before I chose the car I am driving now. Everyone was friendly and said hello as they walked by. I was there for 5 hours, which did seem long, but Lala was very good with sitting with us and keeping us engaged so the time did go by quickly. There were a few operational issues that I did want to bring to your attention: 1. They lost the keys to the first car I wanted to test drive. They did find it after I test drove 3 other cars. Karma was on my side, because I bought the first car I test drove because they lost the keys to the one I was planning to buy 2. After buying the car, I was only given one key. I asked for the second and they could not find that one either. They eventually found it and I picked it up 2 days later 3. Took way to long waiting for the paperwork after agreeing to buy the car. I was there for 5 hours and I only test drove 3 cars Overall, the experience was pleasant and I would definitely recommend Cobb KIA More

Customer service is not to good after the sale. I have been trying to get something done with my key since the day I bought the vehicle. I did not realize that they gave me a valet key until I got home. been trying to get something done with my key since the day I bought the vehicle. I did not realize that they gave me a valet key until I got home. This means I have no main key to make copies. My owners manual says my engine immobilizer will have to be replaced. They do not answer you, I guess in hopes that you will just go away. There were a few more questions that I never got answered, but over time they were. But things could have been done quicker if they were just answered. Cecil Stallings was the sales person that worked with. He was very friendly to work with. Others that I came in contact were not friendly. Price was ok, not bad and not good either. I live two hours away from their dealership. I asked if they could get to a certain price before I drove all the way to see the vehicle. He said he could. Well, he got close, but not exactly where I was told it would be. At least it was close and not way off. The more I read about this dealership with other reviews, I am thankful that its not as bad as some people's has been. It asks if I would recommend this dealership, I said yes, but its really kind of in the middle on whether I would or not. My overall experience was a 3. It was good pre sale and sale, other than not getting to the price I was told. After that its awful. More

Straight lied! Internet Manager (Jim Griggs) tells you your credit is fine or that your good to go on getting deals done and then when you arrive (and wait hours) they tell you the exact opposite. They sh your credit is fine or that your good to go on getting deals done and then when you arrive (and wait hours) they tell you the exact opposite. They should be ashamed on how they treat people and their service is horrible! I wouldn't contact them or fill anything out you just messing up your credit and wasting your life away! More

My husband and I have been looking at SUV'S for a few months. on Feb.9th we decided to go to Cobb KIA and look at the Sorento, a very nice saleslady had called me earlier that day, we meant Keely Johnson months. on Feb.9th we decided to go to Cobb KIA and look at the Sorento, a very nice saleslady had called me earlier that day, we meant Keely Johnson when we got to the dealership. my first impression was WOW this lady know's what she is talking about!!! Keely showed us a KIA Sorento that we really liked and ended up purchasing after going back and forth over the price and our trade...Keely never stopped working on this deal for us she gave a 110% to get this deal done but more importantly to make us happy!!! I will definitely be telling my family and friends and about Cobb KIA but even more about Keely Johnson!!! we are very Thankful that we meant and purchased a SUV from Keely Johnson!!! More

Doug was so friendly and easy to work with. They gave me more than I expected for my trade and a great deal on my new Optima. Doug listened to what I said and found me the exact car that I wanted! more than I expected for my trade and a great deal on my new Optima. Doug listened to what I said and found me the exact car that I wanted! More