Jim Ellis Kia of Kennesaw

Overall: GREAT, Salesperson: Melvin Cain (HIGHLY RECOMMEND, great guy!) I have been looking for over a year to find a Sorento with 3rd row seating in a specific color and trim. I had some horrible RECOMMEND, great guy!) I have been looking for over a year to find a Sorento with 3rd row seating in a specific color and trim. I had some horrible experiences with Kia dealerships in my State (Alabama). I remember how helpful another salesperson, Tony, was a year ago and decided to make the 200+ mile drive and check things out. They had the largest selection of Sorentos that I have seen. I met Tony in person for the first time and he was great! Tony referred me to Melvin Cain to assist me. Yes, he is related to Herman Cain. Melvin was a little too business-like at first, but after a few minutes he was very personable and a true pleasure talking with and getting to know. The other sales people I met there were friendly as well. I kept waiting for the ill-treatment to begin, but it never occurred. They didn't have the exact Sorento I wanted in stock. Melvin worked with the sales manager and found that they were getting one at the end of the month from the factory. Now we were at the negotiating phase, which I despise. Negotiating at other dealerships I have visited has lasted for over an hour and left me feeling violated. Here at Cobb, we had 2 quick rounds of negotiating and they even went a little below my offer and gave me more than what I was looking for in a vehicle! When the heck does that ever happen? I really felt that Melvin was working for me. Melvin was helpful, honest and he truly got me a great price. If your looking for a Kia, talk to Melvin Cain at Cobby County Kia. The experience was great! I still have to pick up the vehicle when it comes in, but I will be sure to post the rest of my experience. And yes, I am a real person and this was my actual experience. Best wishes, Steven Kneussle More

I always feel welcome at Cobb county kia. The staff is great and friendly and the new showroom is perfect for relaxing while service is in progress. I am glad that I picked this dealer to buy my 2011 kia great and friendly and the new showroom is perfect for relaxing while service is in progress. I am glad that I picked this dealer to buy my 2011 kia soul. Great prices. More

I went in knowing I wanted a new Optima. Chris Turner worked out a great deal for me in a timely manner. I got the car I wanted, in the color I wanted, and it didn't take ALL day long. Afterwords, Chris worked out a great deal for me in a timely manner. I got the car I wanted, in the color I wanted, and it didn't take ALL day long. Afterwords, Chris even took me next door and we ate some pizza before I drove off. More

took it in and had no problems with anyone or the service i received. they were very friendly and helpful. i would take my car there again. i received. they were very friendly and helpful. i would take my car there again. More

I went to look at and purchase a 2010 Jetta TDI that had 100,000 miles on it. It was listed for sale at $13,000. The check engine light was on and they told me they would not be able to sell it until it got 100,000 miles on it. It was listed for sale at $13,000. The check engine light was on and they told me they would not be able to sell it until it got fixed and could pass an emissions test. After I test drove it they told me that the price would increase from what it was listed as because they had to replace the timing belt and also add in the parts and labor for the check engine light to be fixed. Well, in all actuality, another garage replaced the timing belt, not them. They were trying to raise the price of the car to $15,000 because they saw that I was interested in it. They are CROOKS and will never get my business. More

Never buy a car from this dealership. The service is awful and they are very shady people. I was told one thing and received nothing at all. I purchased a used car from this dealership and two days la awful and they are very shady people. I was told one thing and received nothing at all. I purchased a used car from this dealership and two days later the compressor went out on the car. My salesman Mike Alowusi told me that they would fix it. When I called to check the status, he wouldn't return my calls. I then went to the sales manager, Dave Owens and he told me that the car was sold as is and there was nothing that they could do about it. I informed him that I was told by Mike Alowusi that they would fix it and he said that that was not true. After many ignored phone calls, Dave Owens informed me that the dealership would refund me my money for the car. After several days passed, on the day that I was to return the car they informed me that I would not be getting a refund. They blamed the broken compressor on the dealership that diagnosed the problem with my car and the fact that the car was a 2004. I will never use this dealership again nor will I refer this dealership to anyone. They are a bunch of shady liars. More

I bought my KIA at this dealership and have had all service work done there, including one recall. The Service Manager and the Service Advisor that I work with have given me excellent service; they hav service work done there, including one recall. The Service Manager and the Service Advisor that I work with have given me excellent service; they have answered my questions and have taken extra time to show me how to better use the features (some undocumented) of my vehicle. The Service Advisor, Ryan, always makes sure that I am pleased with the work done on my car and never fails to thank me for choosing to have Cobb County KIA to the care and maintenance necessary to keep my car performing reliably and well. I am very satisfied. More

Took my car here for a detail and service. This is the worst KIA dealership I've been to by far. The price quoted for the part was initially lower than what they charged me. It took two days (2 days i was worst KIA dealership I've been to by far. The price quoted for the part was initially lower than what they charged me. It took two days (2 days i was inconvienced w/ no vehicle) to get the part that shouldve been ordered the week before during an oil change.The detail company that detailed my car screwed up the interior and upon an additional visit to get it repaired (which didn't get repaired). They again kept the car overnight. Supposedly the interior was inspected by the service associate AND the service manager who were "satisfied" with the poor attempt to fix what THEY screwed up. When I demanded to speak to a general manager or owner of the dealership I was brushed off and given more incompetent answers from another associate. Bottom line? DO NOT take your vehicle to this dealer unless you want your car mishandled and the service to be less than mediocre. -shelia Proud owner of a 2011 Kia Sportage More

Everyone was Great in making the deal. Stephan did everything he could to get us what we needed in a car. This is the firt time we looked at KIA. Great car. everything he could to get us what we needed in a car. This is the firt time we looked at KIA. Great car. More

I would like to be able to recommend this dealer, but I cannot. The initial sales experience was okay. Mo worked with me and negotiated to what I felt was a fair price for the vehicle I purchased, but I wa cannot. The initial sales experience was okay. Mo worked with me and negotiated to what I felt was a fair price for the vehicle I purchased, but I waited a long time to do the paperwork with the Business Manager. My complaint is that my temporary tag expires tomorrow, and I cannot register the car because the title has yet to be processed. This means that, in addition to one fruitless trip I've already made to the tag office and time spent on several phone calls with Daniel to no avail, I will now have to make at least 2 more trips to the tag office to get another temporary tag plus to pay the registration fee when and if they finally get the title processed. At this point I'm beginning to wonder if it will ever happen at all. I've even left 2 messages for the General Manager, and have yet to hear from him. It also seems to me that getting a title processed should be one of the simplest things they have to do, so if they can't even do that, what other weaknesses do they have? I had initially planned to have my Sorento serviced there, but now I will have to find another dealer to do that because I don't trust them. So bottom line on this dealer is that if you are looking for a good deal, you will probably get a good price there, but be prepared to deal with a lot of crap if you need anything from them after you walk out the door. More