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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.4
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,551 reviews

March 28, 2025

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More

by anna r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Anna R! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 28, 2025

Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Customer, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

March 28, 2025

Everyone was pleasant and helpful especially my sale person Christian. It was an easy sale because I knew exactly what I wanted. Would definitely do business with them again More

by sandylr1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

March 27, 2025

We recently purchased a 2025 Kia Niro for my parents from the same dealership where we previously bought a Telluride a few years ago. Most of our communication with the salesman was through text and phone ca More

by paulhwangbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jack Stricklin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

Paulhwangbo, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

March 27, 2025

The whole provess was straightforward. All involved was great to work with and very professional. More

by ROM
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Rom! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 27, 2025

Efficient and effective service. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. More

by CHUCK.NISWONGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t speak with any of those people. I don’t recall the young lady’s name who was our service agent.
Mar 30, 2025 -

Jim Ellis Kia of Kennesaw responded

Chuck.niswonger, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

March 26, 2025

We love Chris. He has really has taken care of us these past few years. More

by mcckd2004@gmail.com
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Mcckd2004@gmail.com, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

March 26, 2025

The salesman was ok but never introduced himself but once we found what we were looking for things were ok. Also, finance office didn’t seem to know how to do his job. Was very nice but needed more training. More

by Shaddison2144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Benabdesselam
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Shaddison2144, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

March 26, 2025

Good (Kristian) was awesome, would come there again for any thing else to be fixed More

by johnie2334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Johnie2334! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 26, 2025

Chris was great to work with, listened to what I was looking for and helped make it a possibility...and quickly. Would 100% recommend him to anyone looking to buy/lease a car! T More

by nikkiwlear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Nikkiwlear! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

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