Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
June 09, 2025
I recently had an unfortuanate event where I punctured both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached out to Jack Stricklin, my awesome sales guy who sold me 2 brand new Kia's in 2024. He and my service represtitive Kris jumped on this immediately when my vehicle arrived. They were in constant contact with me during this whole process and updated me several times a day. Fortunately, I took out the additional Road Hazzard insurance for both tires and wheels. Kris was able to get the approval quickly and had both tires and wheels replaced, with no charge, and within 3 days. If you ever want a KIA then I would only suggest Jim Ellis Kia in Kennesaw. They definately go thast extra mile. Go see Jack Stricklin in Sales and Kris Musgrave in service. You will not be disappointed! More
by szonsa
Verified CustomerJune 03, 2025
The entire experiance was great, as we expected from a Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on withi Jim Ellis dealership. We remember dealing with Jim Ellis back in 1973. Easy to get a service apointment, our Kia Sportage was being worked on within 5 minutes of arival and finished 45 min. later. More
by RRS1011
Employees Worked With
June 02, 2025
They tried to charge more than quoted on the service, Told me I it would take 5 hours and I was there 7. Didn’t even get the recall checks done. Told me I it would take 5 hours and I was there 7. Didn’t even get the recall checks done. More
by mmarsh1838
Employees Worked With
Chris
June 01, 2025
1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service staff. Very fast service no waiting in line lunrs fir service More
by Marcus1mack
May 31, 2025
Kris was able to have the technician diagnose the issue with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. More
by MXHOLT
Employees Worked With
May 30, 2025
Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. I will never go here again and will let every person that will listen to me know how bad this location is. More
by namdrof88
May 30, 2025
As usual, good customer service, clear communication, oil change done in decent amount of time and shorter than what was said. change done in decent amount of time and shorter than what was said. More
by DGMEADOWS
Employees Worked With
The women who helped me today is not on the list. I can't remember her name, but I give her 5 stars!
