Back

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,236 Reviews

4,236 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
July 16, 2025

Every single person I talked to in this process was extremely pleasant, knowledgeable, and helpful. Getting my car serviced has never been so easy, and I felt completely taken care of through the whole More

by Alex Baycora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave such a kind review! We strive to provide exceptional service and are happy to hear that your experience was nothing short of pleasant. It was our pleasure to take care of you during your car service. See you again soon!

July 16, 2025

Phil was able to prioritize what needed to be done to my car right away and what could wait until my next service appointment. More

by ATENOR200
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your positive feedback! We are glad Phil was able to efficiently prioritize your car's needs. We look forward to seeing you at your next service appointment.

July 11, 2025

Very friendly staff. Easy to make appointment. Only disappointment was how long it took. I was there for oil change/tire rotation. They also did 2 recalls that were outst More

by KARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Monroe
Jul 15, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind review! We apologize for the longer than expected wait time during your recent appointment. We value your time and will do our best to improve upon this for future visits. We're glad we could take care of your oil change, tire rotation, and recalls all in one convenient visit. We hope to see you again soon!

July 11, 2025

Mark was so helpful and informative. He is a very knowledgeable and thorough service technician, that really helped me with my vehicle, and also took time to answer additional questions More

by CANDICE_BASS
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
Jul 15, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your positive experience with Mark! We appreciate your kind words about his knowledge and professionalism, and we're glad to hear he provided thorough service for your vehicle. We also take pride in our video walk throughs and are happy they were helpful for you. Thank you for choosing our business!

July 09, 2025

My service rep, Kris, did a great job. Got me in and out with the problem battery diagnosed and replaced in about an hour. The mechanic even live-streamed me from the shop as he was wrappi More

by langleywarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for choosing our business for your car battery needs! We are thrilled to hear that Kris provided excellent service and that you were able to stay connected and comfortable during your visit. We strive to make every experience smooth and convenient for our customers. Thank you for trusting us with your car.

July 07, 2025

Service manager was friendly & helpful in scheduling. Work was done efficiently & in a timely manner. More

by Lynette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory?
Jul 10, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave a review! We're so glad to hear that our service manager was helpful and that you were satisfied with the efficiency and timeliness of our work. We appreciate your business!

July 03, 2025

Great service. Took care of my van. Only negative is I have worked with a different person each of 3 visits. I will return More

by pagerobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
Jul 10, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your great review! We're glad you had a positive experience with our service. We apologize for the different staff members, but rest assured, each one is highly trained and dedicated to providing the best service possible. We can't wait to see you again!

July 02, 2025

Thank you for providing me with a Lyft ride home and back to the dealer. (I don’t have a ride with out my car.) I was concerned, due to my poor service at this dealership last time, I would be with out a ca More

by jmaxwe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris K.
Jul 03, 2025 -

Jim Ellis Kia of Kennesaw responded

We are so glad to hear that your service experience with us was efficient and hassle-free. We strive to provide exceptional service every time. Thank you for giving us another chance, we hope to see you again soon!

July 02, 2025

Did not do what I originally requested. Then told me what the problem was, and was quoted about $400 to fix. I took care of to a different place and it cost $65 to fix and was not st all More

by EWUEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name
Jul 15, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for bringing your experience to our attention. We apologize for any inconvenience and will use your feedback to improve our services. We hope you will give us another chance in the future.

July 01, 2025

Great service thanks Great service keep me with knowing what's going on with repair Good report and video More

by JEROMEFITZGERALD51
Recommend Dealer
Yes
Employees Worked With
Brake service
Jul 03, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave us this kind review! We're thrilled to hear that our service has met your expectations and kept you informed throughout the repair process. Our team will continue to provide top-notch service that you can count on. Thank you for choosing us!

1
...