Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,271 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Service department was excellent but setting up the service appointment sucked! Called five different times computer system did it understand any request. No live call back as promised and no confirmat service appointment sucked! Called five different times computer system did it understand any request. No live call back as promised and no confirmation by text or email. Very disappointed by process of establishing service appointment. More
I am very satisfied with the service. They are very professional, and Jeremías kept me informed and followed up on my case. I truly appreciate all the support.. They are very professional, and Jeremías kept me informed and followed up on my case. I truly appreciate all the support.. More
Service is fine. Invoicing is terrible. The base price for service is misleading and extras are added that make your total bill much higher than expected. Invoice is Invoicing is terrible. The base price for service is misleading and extras are added that make your total bill much higher than expected. Invoice is difficult to understand with additions and subtractions. Not sure we would come back. More
Kim was the representative checking me in, she was very rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email More
Setting up the appointment to schedule service was easily done on the computer. When I arrived, a technician came right out to talk to me. I waited at the dealership for my car to be serviced. About 35 minut done on the computer. When I arrived, a technician came right out to talk to me. I waited at the dealership for my car to be serviced. About 35 minutes after my arrival, I received a text that my service was completed! I was very pleased. More
Per his usual, Phil provided exceptional and timely support and customer service during my service visit. support and customer service during my service visit. More