Jim Ellis Kia of Kennesaw - Service Center

Meh. They hopefully did the oil change but quoted other services at ridiculous prices. Over 100 to change a cabin air filter ... really!? Left and my hope They hopefully did the oil change but quoted other services at ridiculous prices. Over 100 to change a cabin air filter ... really!? Left and my hopefully rotated tires were kind of flat on one side of the car so not sure how they did tire pressure if they checked it. Overall a 4 is generous More

Issue hasn't been resolved yet (waiting on back ordered part) but Karyme was very communicative! part) but Karyme was very communicative! More

Friendly customer service. Great communication about what to expect with my services. This was overall a good experience Great communication about what to expect with my services. This was overall a good experience More

Work was completed on time. Service advisor was courteous and attentive. All work requested was completed. Service advisor was courteous and attentive. All work requested was completed. More

I had a great experience at the Kia dealership. Phil was very nice, had my car’s interior cleaned, and provided clear and helpful information. Everything was handled in a timely and professional ma Phil was very nice, had my car’s interior cleaned, and provided clear and helpful information. Everything was handled in a timely and professional manner, which I really appreciated. More

I love Jim Ellis Kia! They have truly set the bar high when it comes to customer service. Outstanding every time. They have truly set the bar high when it comes to customer service. Outstanding every time. More

I always get my car serviced at Jim Ellis Kia but i had a 60k service on my Kia K5 and I had almost no help from the service department. I dropped off my car at 12pm and had to call the Sales department at 5 60k service on my Kia K5 and I had almost no help from the service department. I dropped off my car at 12pm and had to call the Sales department at 5:30 because not only had I never received any updates from the service department, but when I would text or call the service department it was always radio silence or no response. Once I finally called the sales department, five minutes later the service department calls and lets me know my car is ready. I arrive at the dealership and have to wait ten more minutes because it is literally a ghost town in the department and looks like no one is working. After I get my bill and packet telling me what was done to my car, i check the time and my car had been finished at 3:30pm. I have no idea why I was not informed at all and kept completely in the dark but this will most likely be my last time coming here More

The service I had done wasn’t anything major. As I’ve only had my Telluride for a little over 4 months. But, Phil attended to me quickly. And the work was done in less time than expected. AND the As I’ve only had my Telluride for a little over 4 months. But, Phil attended to me quickly. And the work was done in less time than expected. AND they washed it for me! Two thumbs up!, More

Short story but I travel 1 hour 20 minutes and called in advance to make sure the service is need could be done. Got there and it was not done. Had to find someone to find out that KIA could have done this advance to make sure the service is need could be done. Got there and it was not done. Had to find someone to find out that KIA could have done this just chose not to. Very disappointed. Chose not to leave a google review because I still have to use KIA for my oil change. But thats all I will be doing. I sad to find out you only care when we buying the car but after words I am on my own. You know what they say when you have a bad experience you tell everyone. More

I was made to feel comfortable while I waited for service completion. That’s all completion. That’s all More