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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,290 Reviews

4,290 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 23, 2025

Meh. They hopefully did the oil change but quoted other services at ridiculous prices. Over 100 to change a cabin air filter ... really!? Left and my hope More

by MikeAskedrenee
Recommend Dealer
Yes
September 20, 2025

Issue hasn't been resolved yet (waiting on back ordered part) but Karyme was very communicative! More

by Sarahbnovello
Recommend Dealer
Yes
Employees Worked With
Someone who no longer works there, and then Karyme
September 18, 2025

Friendly customer service. Great communication about what to expect with my services. This was overall a good experience More

by LATRICESTEPHENSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

Work was completed on time. Service advisor was courteous and attentive. All work requested was completed. More

by CJONES550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Quinn
September 18, 2025

I had a great experience at the Kia dealership. Phil was very nice, had my car’s interior cleaned, and provided clear and helpful information. Everything was handled in a timely and professional ma More

by ALLYIAH724
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
September 16, 2025

I love Jim Ellis Kia! They have truly set the bar high when it comes to customer service. Outstanding every time. More

by Kateraanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Croston
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2025

I always get my car serviced at Jim Ellis Kia but i had a 60k service on my Kia K5 and I had almost no help from the service department. I dropped off my car at 12pm and had to call the Sales department at 5 More

by Nduhon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly monroe
September 16, 2025

The service I had done wasn’t anything major. As I’ve only had my Telluride for a little over 4 months. But, Phil attended to me quickly. And the work was done in less time than expected. AND the More

by DMBIBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2025

Short story but I travel 1 hour 20 minutes and called in advance to make sure the service is need could be done. Got there and it was not done. Had to find someone to find out that KIA could have done this More

by ver0nica1985
Recommend Dealer
No
Employees Worked With
None of this.
September 12, 2025

I was made to feel comfortable while I waited for service completion. That’s all More

by artfully.disarrayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
1
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