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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,271 Reviews

4,271 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 02, 2025

The phone system is awful. I have to wait to be on hold then it says leave a message. I leave message and no one returns my call. More

by willeca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
September 01, 2025

Attentive and respectful She listened to my request and arranged for a Lyft. Kept me updated. Excellent service. More

by mgrant9
Recommend Dealer
Yes
Employees Worked With
Cailyn
August 30, 2025

Service department was excellent but setting up the service appointment sucked! Called five different times computer system did it understand any request. No live call back as promised and no confirmat More

by PATANNREDDY
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
August 30, 2025

I am very satisfied with the service. They are very professional, and Jeremías kept me informed and followed up on my case. I truly appreciate all the support.. More

by Jennifferjs5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah
August 29, 2025

Didn't do the job Did not rotate the tires which I paid for Why Why More

by JEFFVANNER
Recommend Dealer
No
Employees Worked With
Did not rotate my tires
August 28, 2025

Service is fine. Invoicing is terrible. The base price for service is misleading and extras are added that make your total bill much higher than expected. Invoice is More

by Tkgraphics
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name
August 26, 2025

Kim was the representative checking me in, she was very rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email More

by JAZMIN.CRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Awolusi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Magruder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Croston
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Very pleased with customer service. They took care business in a speedy manner. I will be coming back More

by CARENLGREENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
August 26, 2025

Setting up the appointment to schedule service was easily done on the computer. When I arrived, a technician came right out to talk to me. I waited at the dealership for my car to be serviced. About 35 minut More

by Mcdhome22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Per his usual, Phil provided exceptional and timely support and customer service during my service visit. More

by CARLOTTA.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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