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Phil Joyce
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Phil Joyce
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
91 Reviews
91 Reviews
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91 Reviews of Phil Joyce
April 20, 2024
Service was good but I never received the video of the vehicle condition as the mechanic said he sent. I requested it from the service representative in the text. And 4 days later Nothing?? vehicle condition as the mechanic said he sent. I requested it from the service representative in the text. And 4 days later Nothing?? More
by kpena560
Verified Customer
Helpful 
April 05, 2024
Overall great service, great customer service, timeliness, great experience. Representative handling my experience did an outstanding job timeliness, great experience. Representative handling my experience did an outstanding job More
by LAVALAIS.EMILY78
Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove, Norris Burns
March 04, 2024
He is very nice and knows a lot of information. He helped me get a car even when I felt like I was in a tough spot. He helped me get a car even when I felt like I was in a tough spot. More
by Lovejoy
Other Employees Tagged: Bryson Smith, Alfredo Ospina, Chris Vallejo, Sheldon Carter
February 23, 2024
I give them negative 10 stars. Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has stead Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has steadily declined in the service department. They had my daughter's car for 6 weeks. We had an appointment on January and they didn't even LOOK at it until January 18 . Took until February 28 to figure out what was causing the battery to die over and over again and make the repairs. The so called service advisor, Phil, never returned our calls. The service dept manager only returned one of my calls and was very snarky when he finally did. I even contacted the Kia Customer Assistance nationwide number 4 times and they were no help either Think twice about buying a Kia, and if you have one go somewhere else for service. I now drive a Hyundai. LOVE my car and their service is excellent! es e More
by janmcouncill
Other Employees Tagged: Sam Stewart
January 21, 2024
The dealership had our car for almost 5 months to perform an engine recall. They were terrible about communicating and providing updates. I had to reach out continuously asking for updates. When we finally g an engine recall. They were terrible about communicating and providing updates. I had to reach out continuously asking for updates. When we finally got the car back there was no gas (0 miles to empty), air was low in the tires (the warning light was on) and the battery died as soon as we turned the car off to get gas. I will not do business with them again or recommend them to anyone. More
by GARRETTMCC10
January 17, 2024
My experience with Kennesaw Kia was great . I was able to get in on a rental and get my car was able to get the necessary equipment fixed that it needed. I was able to get in on a rental and get my car was able to get the necessary equipment fixed that it needed. More
by kchildress1045
January 17, 2024
awesome customer service, adin is my service technician always helps out in any way he can i trust him with any problem i may have. definitely recommend asking for adin always helps out in any way he can i trust him with any problem i may have. definitely recommend asking for adin More
by LAVOGHN.CURRY
Other Employees Tagged: Brandon Pond
January 17, 2024
My purchase and the first vehicle service has been a great experience overall. All my follow up questions were responded to immediately. great experience overall. All my follow up questions were responded to immediately. More
by NBKBIKES23
Other Employees Tagged: Brandon Pond
