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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,196 Reviews
Call Service Center (404) 445-2636

4,196 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 20, 2025

Didn't preform the service I requested. Asked for diagnostic and was told I need a new battery and air filter instead. More

by LSTALL451
Recommend Dealer
No
Employees Worked With
Mallory
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May 20, 2025

I always come here to get my car serviced. I am really happy with them. The advisors here are very good. They never offer unnecessary replacements for my car, which I really like. More

by ALAMINBEPARY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Germani
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May 18, 2025

Work was completed and the vehicle was delivered to me. Great service! Great customer service! More

by SANDRAD1520
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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May 17, 2025

Easy and helpful for the required service. Kept me informed and managed the process in a professional way More

by lorrainelamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025

I had a great experience at Jim Ellis Kia of Kennesaw’s service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process More

by daniela.binns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Daniela.binns! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

The team did not top off my windshield fluids. Leads me to think what else was not completed. More

by Daniellesbrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Daniellesbrown4, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 14, 2025

I took my car in for a coolant flush and to have an exhaust valve replaced. Service was fast and friendly. Chris K. took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kittiphanh
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Mxholt! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2025

Is always good Is always a good experience and KIA takes good care of my car More

by FUZZY_CHRISTINA
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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May 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Fuzzy_christina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 11, 2025

I loved the customer service and they addressed all my questions and concerns that I had. More

by kogletre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
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May 14, 2025 -

Jim Ellis Kia of Kennesaw responded

Kogletre, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 10, 2025

Easy to check in. Alana was awesome I was kept informed a great amount throughout the time my car was there More

by Kristianm246
Recommend Dealer
Yes
Employees Worked With
Alana
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May 14, 2025 -

Jim Ellis Kia of Kennesaw responded

Kristianm246, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

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