Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,228 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
July 01, 2025
Very pleased with the personnel and the service but very unhappy with the “service “ policy I bought. Offers two oil changes but only within one year but the car doesn’t need an oil change until 8000 miles unhappy with the “service “ policy I bought. Offers two oil changes but only within one year but the car doesn’t need an oil change until 8000 miles or one year. Our car only had 6200 miles so how was I supposed to have two oil changes during the first year. Very unfair!! More
by CMSTEELE3014
Verified CustomerEmployees Worked With
July 01, 2025
Every one of the service agents was very nice. Money particular was very informative and had great customer service. Money particular was very informative and had great customer service. More
by DAVID.BROWDER2020
July 01, 2025
Excellent communication and prompt service to fix the issue we had. Easy check-in and check-out issue we had. Easy check-in and check-out More
by Sivasonr2
June 28, 2025
This dealership runs a scam on unassuming customers. I do not recommend Kia/ this dealership. I do not recommend Kia/ this dealership. More
by Steven rogers
June 28, 2025
From the minute we met Charli, she listened and answered all of our questions. She was knowledgeable when informing us of each car and the specifics of both the cars we inquired about. Charli was incredibl all of our questions. She was knowledgeable when informing us of each car and the specifics of both the cars we inquired about. Charli was incredibly patient and eager to see to it that we could make a deal acceptable to both parties. Her warm personality and her vast experience combine to make Charli an outstanding asset to the Jim Ellis team. More
by Woods
Employees Worked With
Other Employees :
Issac was shadowing Charli and was very pleasant and learned a lot observing Charli dealing with us.
June 27, 2025
Exceptional service center. Have brought multiple cars here for years and always recommend their customer care and service! Have brought multiple cars here for years and always recommend their customer care and service! More
by patricktansor
June 22, 2025
I called with an issue about a key fob and it was handled very promptly and I was very happy to have everything come together with no issues very promptly and I was very happy to have everything come together with no issues More
by MARILYNMILLER66
June 21, 2025
The employees were very courteous and the wait time for an oil/change was reasonable. an oil/change was reasonable. More
by AW4392
Employees Worked With
