Jim Ellis Kia of Kennesaw - Service Center

My only concern is about to schedule an appointment,it’s taking too long to have a service scheduled taking too long to have a service scheduled More

Mark was extremely helpful and knowledgeable when it came to scheduling my services and getting me the appointment times that fit my schedule. to scheduling my services and getting me the appointment times that fit my schedule. More

Mark was great! He kept me updated on everything going on with my car and was super helpful, and very professional. Definitely hope to deal with him next time! He kept me updated on everything going on with my car and was super helpful, and very professional. Definitely hope to deal with him next time! More

Service was quick, clean and comfortable waiting area. Service rep was courteous and helpful. Thanks Service rep was courteous and helpful. Thanks More

Great job. Wonderful service. Only 1 issue, I have 2 caps left on the passenger side floor that I have no idea where they go. Wonderful service. Only 1 issue, I have 2 caps left on the passenger side floor that I have no idea where they go. More

Excellent service by the service department. Timely professional and courteous. I will be back! Thanks Timely professional and courteous. I will be back! Thanks More

My service advisor Norris Burns was amazing. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. He was extremely helpful and kept me updated on the process of the repairs to my car. The overall customer service at this location is 5 stars. More

The entire experience was bad from start to finish. They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these service They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these services is infuriating and potentially fraud. More

My car still say I am due to service which I do not understand why understand why More

I drop off my wife’s telluride to get serviced and asked them to rotate the tires and they told me the cost I agreed and asked them to proceed. When I went to pick up the vehicle I paid and they pulled my w them to rotate the tires and they told me the cost I agreed and asked them to proceed. When I went to pick up the vehicle I paid and they pulled my wife’s vehicle around. It was then I noticed they didn’t rotate the tires like I asked and paid for. I know because I always mark one wheel as this dealership has done this to me before totally unacceptable. Also they said they would run it through the car wash and this also wasn’t done. I spoke with the service manager and he took it back and they rotated my tires like I paid for but still no wash. Also I had to call and make the appointment for my wife because she couldn’t get anyone on the phone, also unacceptable. More