Jim Ellis Kia of Kennesaw - Service Center

Always professional and courteous. Estimate of how long it will take was accurate. Bill was very accommodating Estimate of how long it will take was accurate. Bill was very accommodating More

I did not have any service performed because you couldn't perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave th perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave the car for at least 3 days. I didn't stay. I feel like you are scamming me with notices that my engine needs to be checked. I'm pretty sure that's not something this particular dealership thought of. It's probably KIA. However, I don't appreciate it. I was loving my Kia until I determined that you can turn on and off messages to my car to get me to come in for service whenever you want. That wouldn't even be such a problem if the dealership would address it within the same day while I wait. But you wanted me to leave my car for a few days just so you could run a diagnostic that should take 30 minutes. Poor planning and management. Maybe I should say "selfish" planning and management. You want me to rent a car just so you can run a diagnostic that may or may not be necessary? I was really enjoying my Kia and recommending it to everyone until this experience. Once again, it's probably not something you came up with. Someone in the high castle thought of this great scam, but all the same, I don't appreciate it. More

There's been a recall on my remote start for over a year. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. More

Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More