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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,193 Reviews
Call Service Center (404) 445-2636

4,193 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 24, 2023

The entire experience was bad from start to finish. They couldn’t actually fix my car and also charged me for services I did not need, want, or approve. The fact that I was not told about these service More

by Jakelevi28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
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Oct 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to our team if you have any questions or concerns regarding your service bill and visit. Best regards.

October 24, 2023

I'm very impressed with the excellent customer service I received during my recent Jim Ellis Kia Kennesaw. From start to finish, the staff were friendly, attentive and made the process easy and enjoyable. I More

by jazzseeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
Report | Print
Oct 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 23, 2023

People were nice, but if I make an appt to have an oil change I shouldn’t have to wait 2 hours for it. More

by nahiggins62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear that we could help out during your visit, and we do apologize for the delay you experienced. Our team does their best to get vehicles serviced in a timely manner, but some delays may occur unfortunately. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

October 20, 2023

Super communicative and trustworthy! ! I didn’t feel pressured by the service team at all!! More

by Savygragg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 20, 2023

They were extremely helpful and informative. Services were timely and the representative was extremely friendly More

by ELIZ_KORB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 20, 2023

Fast friendly professional service Courtesy and professional We we in and out in a little over an hour More

by calvin.washington
Recommend Dealer
Yes
Report | Print
Oct 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

October 20, 2023

Diana Bell is exemplary in everything she does and the consummate professional. She communicates consistently and effectively and I trust her implicitly with my service needs. More

by mikeboyd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Oct 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and recommendation, and we hope to see you next visit. Take care!

October 18, 2023

They lied to me about my car repairs. Said it would cost 4500 to repair. Told me whoever fixed my car did not do it correctly. Had me scared to drive my car. More

by DALPHINE_WATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Oct 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Upon further inspection of your vehicle, our service team found that the sub frame was damaged and the right side’s suspension does need to be replaced. Our team took and provided photographs of your vehicle upon your visit and informed you of what they found. Please don’t hesitate reaching out if you have any further questions or concerns. Best regards.

October 18, 2023

Excellent service at Jim Ellis Kia. Appreciate the inspection video and the continuing feedback through the process. More

by MILLARD.GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 17, 2023

The people here are very helpful. There was something they wanted to do, but we weren’t ready for it. They graciously declined. More

by memo3678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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