Jim Ellis Kia of Kennesaw - Service Center

Didn’t have record of my appointment even though I received and email confirming my appointment. Was not informed before coming the parts for one of my recalls was not in yet and I would have to wait received and email confirming my appointment. Was not informed before coming the parts for one of my recalls was not in yet and I would have to wait longer. More

Dealing with you all is very stressful, I don't trust you all and when my car was ready, I had to wait over 20 minutes. Diana never came to let me go, Another associate finally helped me. all and when my car was ready, I had to wait over 20 minutes. Diana never came to let me go, Another associate finally helped me. More

Service did not meet my expectations. Air pressure was not checked after tire rotation, which led to a flat a mile away from the dealership. Oversights like this make me question the effe Air pressure was not checked after tire rotation, which led to a flat a mile away from the dealership. Oversights like this make me question the effectiveness and skill of your techs. More

This has by far been the worst experience I have ever had dealing with any car dealership. I brought my car in almost 3 weeks ago for a dead battery. My car just sat for weeks before anyone even looked at it dealing with any car dealership. I brought my car in almost 3 weeks ago for a dead battery. My car just sat for weeks before anyone even looked at it. I asked if I can be provided a loaner vehicle since it was taken them so long to get to it and was told by Misty that I was on a waitlist and that I was number 37 out of 38!!I called and called and nobody was ever able to give me an update. I finally received a text message yesterday, 12/4 telling me that they were going to replace the battery. I asked if I could pick the car up after the battery was put in since they sent the text around noon and they don’t close until 7. Nobody responded. I called Kia customer care and they advised that the dealership told them they put the battery in yesterday but gave me a promise date it 12/14 to pick up the car due to them needing to complete a safety recall on my rear windows. No one gave me a commit date of anything!!!! Nor did they mention to me they were working on a safety recall. I didn’t ask for anything to be done but the battery to be replaced. I can never get in touch with anyone when trying to call. I just want my vehicle back and I feel like it’s being held hostage at this point! If you have the option, never ever take your vehicle to them! Taking a whole month just for a battery replacement is absolutely unacceptable and the lack of communication from the advisors made the experience even worse. More

Bobbi was very helpful and professional. I hope she can help me with all future needs for my vehicle. I hope she can help me with all future needs for my vehicle. More

Detailed, communicative, fair They were able to fix the broken part rather than replacing it and didn't change me. Great service. broken part rather than replacing it and didn't change me. Great service. More

Super nice and helpful all along the way. Kept me informed about everything that pertained to my car. Kept me informed about everything that pertained to my car. More

It was the second time I scheduled a recall service. Even though it was pre-arranged, loaner car was not available. I was to get a call to arrange a 3rd appointment, but 5 days later and I have still he Even though it was pre-arranged, loaner car was not available. I was to get a call to arrange a 3rd appointment, but 5 days later and I have still heard nothing. More

Mark is amazing and helped me get me recall fixed in just one day! Love this dealer. one day! Love this dealer. More

The process of servicing my vehicle was done promptly and efficiently. Diana arranged transportation for me to go home while service was being done. efficiently. Diana arranged transportation for me to go home while service was being done. More