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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,297 Reviews
Call Service Center (404) 445-2636

4,297 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 30, 2023

Poor communication, no empathy, and my car was there for months. I retrieved my car in the same condition except it was dirtier and the battery had been taken out for no reason. More

by Lawyerdoll
Recommend Dealer
No
Employees Worked With
Phil
Report | Print
Nov 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 30, 2023

Easy, quick, friendly service It was easy to schedule my service appointment and working with Bobbi upon my arrival was lovely More

by WBHSHOPPING86
Recommend Dealer
Yes
Employees Worked With
Bobbi
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Nov 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Bobbi could help out! Thanks again for your business and kind words. Take care!

November 30, 2023

My experience was not good. My car was there for two weeks. I wasn't offered a loaner to offset the cost of a rental. I was very disappointed with the lack of follow-ups on my c More

by BROUSE04
Recommend Dealer
No
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Nov 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our loaner vehicles are on a first-come, first-serve basis, and we may not always have one available unfortunately. In regards to pre-paying for parts, that just helps us ensure that the part will be reserved for you once it arrives. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 30, 2023

Somewhat slow to get in and then out seemingly due to work load and time to obtain parts More

by ronniejhaynes
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
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Nov 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

November 30, 2023

Kristian was very polite and professional Kristian was helpful, courtesy, informative and helpful Seriously???? Done More

by HLAMBERG1
Recommend Dealer
Yes
Employees Worked With
Kristian Musgrove
Report | Print
Nov 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Kristian and our team could help out! Thanks again for your business and kind words. Take care!

November 30, 2023

I always receive excellent service from everyone at Jim Ellis, thank you for always being the best! More

by A Tannis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
Report | Print
Dec 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business, and we hope to see you next visit. Take care!

November 30, 2023

Can’t get my car fixed in a timely manner! Selling it so I do t have to use Kia again. More

by baslr
Service Time
Recommend Dealer
No
Employees Worked With
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 29, 2023

Really quick, efficient, quality service. The customer service rep got me in and out quickly. More

by TAE_1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

November 29, 2023

Great dealership with helpful services. Diana is very helpful and has helped me every single time I have came in. Can’t say enough about her! More

by BSC352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

November 28, 2023

Got new tires. Diana was great. Very helpful and informative. A good experience. Next time I need car maintenance, I will return. More

by Dbjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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