Jim Ellis Kia of Kennesaw - Service Center

Poor communication after my second visit now for the same service. Drove half an hour and waited for 2 hours only to be told that they didn't have the part that I was coming in to have replaced. The first service. Drove half an hour and waited for 2 hours only to be told that they didn't have the part that I was coming in to have replaced. The first time they had me wait 5 hours only to tell me the same thing. Waste of my time only to be told what they had communicated the previous visit and the only resolution is to schedule a follow up visit for when the part comes in. No faith they will have it when I come back again. More

The guy who helped me was great. The service did take long though. The guy who helped was nice The service did take long though. The guy who helped was nice More

No communication about status and needed repairs called for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no g for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no guarantee other repairs wouldn't be necessary, ended up towing my sorento to another facility had it back running in less than 2 days for more than 1/3 less Jim Ellis pricing More

I was very pleased with the great customer service that I was given throughout this entire process communication was very well in placed thanks job well done was given throughout this entire process communication was very well in placed thanks job well done More

Mark did a great job of communicating with me! I did not understand why I was sent a video of my vehicle. I did not understand why I was sent a video of my vehicle. More

My oil change took 2 hours to complete. This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true. Didn't receive the commentary car wash or interior vacuum. Is this no longer done? More

Terrible experience. Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to get these repairs addressed. More

They are unfriendly, hard to deal with, does not return calls or emails, and poor communication skills. calls or emails, and poor communication skills. More

Brought my new Telluride in for it’s first service and received excellent service as always! received excellent service as always! More

Diana was great! She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to pa She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to par with other KIA dealers I have taken my vehicle to. Many of the checks like tire pressure and even cleaning were disregarded. More