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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,296 Reviews
Call Service Center (404) 445-2636

4,296 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 31, 2023

Very Busy Dealership which means poor service across the board. I would not return here. More

by courtney801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
Report | Print
Oct 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent visit to our dealership. We value your opinion, and we want to assure you that your concerns are important to us. We understand that a busy dealership can sometimes lead to longer wait times and potential service challenges. However, we would like to address your concerns and explain that our commitment to providing excellent customer service remains unwavering. While our dealership may experience periods of increased activity, we have implemented various measures to ensure that the quality of service is not compromised. Our team is continuously working to meet the demands of our customers without sacrificing the high standards we set for ourselves. To address your concerns, we encourage you to give us another chance to provide you with the exceptional service that we are known for. Please feel free to reach out to us directly to discuss your specific needs, and we will do our best to accommodate your preferences and schedule. Your satisfaction is our top priority, and we are committed to improving your experience with us. We appreciate your feedback, and we hope to have the opportunity to demonstrate our dedication to delivering outstanding service. If you have any further comments or suggestions, please do not hesitate to contact us. Thank you for considering us, and we look forward to the possibility of serving you again in the future. Best regards.

October 30, 2023

I purchased my vehicle here. I TRUST them to service my Soul. They're GREAT. More

by SPLUMMER803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

Mark was extremely helpful and knowledgeable when it came to scheduling my services and getting me the appointment times that fit my schedule. More

by JAMILIATATUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

Mark was great! He kept me updated on everything going on with my car and was super helpful, and very professional. Definitely hope to deal with him next time! More

by JoshKubat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

Mark provided excellent customer service. He listened to my concerns and understood not only what was required as far as maintenance but, I believe, treated me with great respect and consider More

by BETHMIDDLEMISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

It was fast and easy. I was able to drop my vehicle off and got it easily done in roughly 2 hours. More

by e.cat.tincher
Recommend Dealer
Yes
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

My only concern is about to schedule an appointment,it’s taking too long to have a service scheduled More

by ALVESBEZERAR23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Mark Kerkoski
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

October 26, 2023

Service was quick, clean and comfortable waiting area. Service rep was courteous and helpful. Thanks More

by CJONES550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service delt
Report | Print
Oct 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 25, 2023

Great job. Wonderful service. Only 1 issue, I have 2 caps left on the passenger side floor that I have no idea where they go. More

by mathewstacy36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Oct 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help! If you have any questions about the 2 remaining caps, please don't hesitate reaching out to your service advisor. Best regards.

October 24, 2023

I drop off my wife’s telluride to get serviced and asked them to rotate the tires and they told me the cost I agreed and asked them to proceed. When I went to pick up the vehicle I paid and they pulled my w More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor/ service manager
Report | Print
Oct 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Timothy, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. In regards to the lack of wash and vacuum on your vehicle, we'd be more than happy to offer you a complimentary car wash and vacuum if you'd like to bring your vehicle in. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

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