Jim Ellis Kia of Kennesaw - Service Center

Nice place, staff is friendly. My issue is mainly with the warranty bought with the car. Platinum was supposed to cover everything including labor. Warranty company doesnt do what My issue is mainly with the warranty bought with the car. Platinum was supposed to cover everything including labor. Warranty company doesnt do what it agreed to do, wont cover some things its supposed to and dealer doesnt do some work required to fufill their end. Not the peace of mind I thought I was getting. Still a nice place and would possiby buy a car there again, just would never purchase their extras. More

I trust Jim Ellis for my purchase, as well as my maintenance. The service team is efficient and reliable, with great communication skills. maintenance. The service team is efficient and reliable, with great communication skills. More

Very helpful and nice! They got my car in and out and back on the road a happy customer! They got my car in and out and back on the road a happy customer! More

Rather not give Norris Burns a good review. Not satisfied with his professional with me or my grandson. Not satisfied with his professional with me or my grandson. More

Service completed quickly . Friendly staff and my needs abundantly received. Will return when in need! Appreciated Friendly staff and my needs abundantly received. Will return when in need! Appreciated More

Lack of Communication, my was in the shop for 10 months. There was no timeline given to me as when to expect to have th4 car fixed. There was no timeline given to me as when to expect to have th4 car fixed. More

Friendly and ready to help. Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking Sometimes difficult to make appointments. Gentleman on phone was difficult to understand. Thx for asking More

I will do half a star but was not an option. Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were avail Phil was polite. Phones are not answer all the time, I had to rent a car for almost 4 weeks since mine was not working and no appointments were available. Then I was asked to pay $540 to check what the problem was since the code on the computer didn't show the problem. Last Kia I own. More

After my last service appointment my vehicle was running rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to rough I believe they forgot to put oil in my car during the oil change. I brought it to Mark's attention. After the recall appointment he came to to show me there was oil in my vehicle. However, it looked to me as if they had just put oil in. Mark also stated my engine filter needed to be changed. I was just there the two weeks prior and if m it was fine. I feel that because they forgot to put oil in my vehicle the filter reflected was I was feeling when driving after my appointment. The're is no way I need a new engine filter in less than a year of owning this vehicle. This is not my first car and I pay close attention to my vehicles so I know when something is off. I just thank God my engine didn't blow because of their carelessness. Engine I got the car back it driver 100% better. Now I have to pay for an engine filter and service to replace it on my next visit smh. No one ever admits when they're at fault, just throw the cost to the owner. If I referred anyone here I would definitely advise them to check their vehicle after a service. Especially an oil change when that's not all they're doing. Also, the people that take your money after your visit need personalities. No one wants to give their money to people that don't even greet you properly. They just ask your name and take your payment all without even making eye contact! More

They have completed service on my vehicle twice and done a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. a good job. However, even when you have an appointment it takes a little while to be seen. Be prepared to wait for a service advisor. More