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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,296 Reviews
Call Service Center (404) 445-2636

4,296 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 18, 2023

They lied to me about my car repairs. Said it would cost 4500 to repair. Told me whoever fixed my car did not do it correctly. Had me scared to drive my car. More

by DALPHINE_WATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Oct 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Upon further inspection of your vehicle, our service team found that the sub frame was damaged and the right side’s suspension does need to be replaced. Our team took and provided photographs of your vehicle upon your visit and informed you of what they found. Please don’t hesitate reaching out if you have any further questions or concerns. Best regards.

October 18, 2023

Excellent service at Jim Ellis Kia. Appreciate the inspection video and the continuing feedback through the process. More

by MILLARD.GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Oct 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 17, 2023

The people here are very helpful. There was something they wanted to do, but we weren’t ready for it. They graciously declined. More

by memo3678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 14, 2023

They have staff shortage. Do not work fast regardless. Don’t respect the costumer. And very expensive services More

by F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

October 14, 2023

Very nice courteous, polite and they were very helpful that morning. The service department went above and beyond just to help me and my daughter-in-law and I thank them very very much More

by forteRLJ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Mark Kerkoski
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 13, 2023

Diana is great as always. Third time I've been there and she's helped me every single time. More

by MATTBARNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

October 12, 2023

They were able to take me even though I showed up early. They were able to solve all of my issues while there. I was able to get it all done 30 minutes before I expected it to be complete. More

by abritesamsung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 12, 2023

Customer service starts when you drive into service department. The office personnel are good explaining what my service will cost and the amount of time I should expect for completion. More

by IRISLRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown lady
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 12, 2023

Very efficient service provided by Chris. Will definitely be back. Great customer service and best coupons. More

by Dayonna2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kris could help out! Thanks again for your business and kind words. Take care!

October 12, 2023

Great sales department, outstanding financial group, above average service department. I shopped 4 KIA dealers before choosing Jim Ellis. More

by MLA137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryson Smith - Sales 5 Star
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Oct 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

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