Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,188 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,188 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
August 10, 2023
Went in for a scheduled appointment for minor services. There were 2 recalls on my vehicle so I was having them taken care of also. Was told it would take 2- 2 1/2 hours. It took more than 4 hours. When th There were 2 recalls on my vehicle so I was having them taken care of also. Was told it would take 2- 2 1/2 hours. It took more than 4 hours. When the work was completed, my quoted cost was adjusted down because of the long wait. That was a good thing. However, they usually will vacuum and wash my windows, they don’t wash the vehicle because I have a wheelchair carrier attached. This time, however, they only vacuumed the driver side, and not that well, but not the remaining vehicle. Nor did they clean the windows. I know these are small things but they are a great help to me when done. When these things are skipped or only partially done, it makes me wonder if they skipped or partially completed areas that I’m paying for. More
by boamong52
Verified CustomerEmployees Worked With
August 10, 2023
Have to wait too long for appointments and then they find a dozen things that “need to be done.” a dozen things that “need to be done.” More
by MOBL1725
August 10, 2023
My car is fixed and great. The communication and follow up was very frustrating I left numerous messages with no return calls. I finally found Sam and another person who answ The communication and follow up was very frustrating I left numerous messages with no return calls. I finally found Sam and another person who answered my questions More
by moosters13ltnne
Employees Worked With
August 10, 2023
The service is always friendly, courteous, and efficient. I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrel I had an appointment, and the wait time was a little longer than I expected but I was not completely dissatisfied. Having an appointment seemed irrelevant. However, the work was done well, and I am pleased with the overall results. More
by KATHLEEN.ZUPO
Employees Worked With
Other Employees :
Diana Bell, Michael Garrabrant
August 10, 2023
Very attentive, courteous, and helpful Mark was excellent and I look forward to future service appointments and I look forward to future service appointments More
by NICOLEAMBROSE1
August 09, 2023
Mark was very helpful since the moment i got out of my car. He made me feel comfortable and understood everything that needed to be done all while keeping me updated every step of the way. I would definit car. He made me feel comfortable and understood everything that needed to be done all while keeping me updated every step of the way. I would definitely come back just for his experience More
by gulyamckenna27
Employees Worked With
August 09, 2023
Michael lied to me twice about the repairs to be done to my vehicle. I would like to talk to someone about this matter.please call me at 770-331-5012. my vehicle. I would like to talk to someone about this matter.please call me at 770-331-5012. More
by bj.martin52
Employees Worked With
Michael Garrabrant
August 09, 2023
They do good work. Customer service is stellar. They are always helpful. Thank you very much Customer service is stellar. They are always helpful. Thank you very much More
by HEYTHENA
Employees Worked With
August 08, 2023
Took two months to get the car repaired then came home with a broken windshield that they refused to fix. Jim Ellis does not treat you like family. with a broken windshield that they refused to fix. Jim Ellis does not treat you like family. More
by donna248115@gmail.com
Employees Worked With
Other Employees :
Diana Bell, Michael Garrabrant, Norris Burns
August 05, 2023
Great service, car was cleaned after serviced. Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I was there longer than expected for the type of work that was performed. More
by AUGILLARD
Employees Worked With
