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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,296 Reviews
Call Service Center (404) 445-2636

4,296 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 02, 2023

Diana is great. She provided Excellent Customer Service both verbally and in person. She did not over promise and under deliver. More

by LMERR315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Sam Stewart
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 01, 2023

I waited 10 minutes after arriving for anyone to help me and then my car sat in the garage for an hour before they took it to be serviced. More

by mmkerfonta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your experience, and we truly apologize for the delay and any inconvenience it may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

September 01, 2023

Mark was super helpful! I just showed up on a Saturday needing help as my battery died on me and he squeezed me in with no problem! The prices here were very comparable! The More

by KayB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Sep 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 01, 2023

Out of all the dealerships that I had contacted about my issues with my car, this was the only one able to get my car fixed without a long wait. Ms. Diana was the best. More

by tdouglas67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 01, 2023

Great service all around. Got me in and out in less than two hours. Comfortable waiting area. More

by anycefox
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

August 31, 2023

Service completed quickly . Friendly staff and my needs abundantly received. Will return when in need! Appreciated More

by KISHATAYLOR849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljka (Zee) Caradine, Brandon Pond, Mark Kerkoski
Report | Print
Sep 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

August 31, 2023

Rather not give Norris Burns a good review. Not satisfied with his professional with me or my grandson. More

by JAVONBARRON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
Report | Print
Aug 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns regarding your visit. Take care!

August 31, 2023

Very helpful and nice! They got my car in and out and back on the road a happy customer! More

by willzappala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Aug 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 31, 2023

Great Service Department. Always professional and experienced , always able to explain problems and solutions. great to work with Diana Bell. More

by KIA Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Sep 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

August 31, 2023

Nice place, staff is friendly. My issue is mainly with the warranty bought with the car. Platinum was supposed to cover everything including labor. Warranty company doesnt do what More

by mikewstephenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
Report | Print
Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Mikewstephenson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We do apologize for any inconvenience you may have experienced with your warranty during your visit. Thanks again for your business! Take care!

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