Jim Ellis Kia of Kennesaw - Service Center

Everybody did a great job during this maintenance visit. Very friendly and accommodating. Thank you!! Very friendly and accommodating. Thank you!! More

I have no issues whatsoever. Great amenities, clean place, and Mark is always very helpful Great amenities, clean place, and Mark is always very helpful More

Needs a better seating area for customers. Lounge area was small and snack bar and drinks were limited. I prefer the Woodstock location much more. Also, upon arriving I was greeted by only one Lounge area was small and snack bar and drinks were limited. I prefer the Woodstock location much more. Also, upon arriving I was greeted by only one person when there was multiple employees just looking and walking by and not asking if I needed any assistance. Didn’t feel welcoming at all. Asked for an oil changed and ended being charged for a whole lot of other things. The person who did our maintenance was super nice, an older gentleman, I wish I got his name and the person who checked me in was also polite. I didn’t have to stay longer than I intended to which was a plus. More

Great job with the sunroof replacement and the loaner. Thanks Tommy and Jim Ellis Kia Kennesaw! Thanks Tommy and Jim Ellis Kia Kennesaw! More

Customer service was excellent, however they were short staffed with technicians so I waited around 3 1/2 hours for routine maintenance to be completed. Service Advisor was very helpful! staffed with technicians so I waited around 3 1/2 hours for routine maintenance to be completed. Service Advisor was very helpful! More

Service department led about services needed on my car and have a hard time explaining services to clients. and have a hard time explaining services to clients. More

Diana was super friendly and helpful. I had a time constraint that they were very mindful of, which I really appreciated. I had several add-on service questions that she did not forget to I had a time constraint that they were very mindful of, which I really appreciated. I had several add-on service questions that she did not forget to address before I left, I was really pleased with Diana and the service in general. They were absolutely there to answer any of my questions and to provide whatever services I needed and give me pricing on everything. I did not feel like the prices were "dealership high", which was a plus too. I went from a Cadillac SRX to the Kia Sorento so I was accustomed to very inflated dealership prices. I was pleased to be able to get the service I needed and actually be able to afford it without my jaw dropping! More

Completed the work in a timely manner. Keep me informed along the way to completion. Keep me informed along the way to completion. More

Kris is the best employee ever! His customer service is excellent! He needs a raise!!!! His customer service is excellent! He needs a raise!!!! More

Service consultant was a pleasure to deal with. Work was completed quickly and I was informed during the process. Work was completed quickly and I was informed during the process. More