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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,293 Reviews
Call Service Center (404) 445-2636

4,294 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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June 23, 2023

I like their suggestions for services, they care to provide better services then give you comfort to choose More

by samamdam1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 23, 2023

I was told to bring my car to this dealership & was not told that my car would have to be left overnight prior to my arrival . I was then left without a vehicle from Friday evening until Monday, when the t More

by Madison.wisener16
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew wargo
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Jun 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the miscommunication regarding the duration your car would need to be left at our dealership. We understand that being without a vehicle for an extended period can be frustrating, and we sincerely apologize for the inconvenience this caused you. Our loaner vehicles work on a first come, first serve basis, and we apologize for any confusion caused by not informing you about the overnight stay in advance. We value your feedback and will use it to improve our communication and customer service protocols. It is our goal to ensure that all our customers have a positive experience when dealing with our dealership, and we are sorry that we did not meet your expectations in this instance. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards.

June 22, 2023

Excellent work as always by the Jim Ellis team. Andrew was great to work with. I really enjoyed the short video from the service team indicating and showing where i needed additional service work More

by MILLARD.GRIFFIN
Workmanship
Recommend Dealer
Yes
Employees Worked With
Andrew Wargo
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Jun 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Andrew was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 22, 2023

Excellent experience and my salesman Larry Pedersen was incredible. Stayed in contact with me during the car ordering process and as soon as the car arrived, all my paperwork was ready to go. Very easy a More

by EIW8
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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Jun 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry was such a great help! Thanks again for your business and recommendation, and we hope you love your new Kia. Take care and happy driving!

June 21, 2023

I was there for 4 hours for an oil change. Even after stating I needed to leave. They kept my car back and didn’t return for another 45 minutes. I was late to pick up my daughter for daycare. More

by taramoore1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
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Jun 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our service team does their best to get vehicles completed in a timely manner, but some delays may occur. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 21, 2023

Very organized and nice. Friendly staff, got us in and out quickly and made everything very easy for us More

by SMD0057
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care and happy driving!

June 21, 2023

They were so helpful and patient with me as I looked for my new car. Larry & Sheldon made the whole process easy & stress free. More

by KMass10
Recommend Dealer
Yes
Employees Worked With
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheldon Carter
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Jun 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry and Sheldon were such great helps! Thanks again for your business and kind words. Take care and happy driving!

June 21, 2023

Courteous and professional service. Print abs attentive staff timely service good communication. Of only online scheduling works with More

by SSHANKARN
Recommend Dealer
Yes
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Jun 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out. Thanks again for your business and kind words. Take care!

June 20, 2023

I had a Long wait and I scheduled an appointment which was very lack luster in my opinion More

by NAJEE.LANE
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Diana Bell
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Jun 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 20, 2023

The dealership was great. Mark is fantastic and very knowledgeable when it comes to what is best for me and my car. More

by MXHOLT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
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Jun 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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