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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,184 Reviews
Call Service Center (404) 445-2636

4,184 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 19, 2023

Called dealership with a roadside assistance tow; although I had not yet been to that dealership, they were able to take the car and were even able to complete another recall/service order at the sam More

by AMYMCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Garrabrant
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 19, 2023

Service completed on time and as expected. No Suprises or issues. Excellent customer service representative More

by RGB1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any identified that I know of
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team was such a great help! Thanks again for your business and kind words. Take care!

March 19, 2023

I loved Kris he is the best and I want him every time for service More

by k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 19, 2023

Kris is by far the best service service worker at Jim Ellis Kia. He needs a raise. More

by PAULKUMAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 19, 2023

The provide Good service and Fair pricing. Have enjoyed working with them. Would recommend to others. More

by CJONES550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation. Take care!

March 18, 2023

The service center was prompt. Informative about the issue with my car. They were professional and engaging when I asked specific questions about my car. Excellent experience. More

by edangel0428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

March 18, 2023

Poor communication. Slow diagnosis and service. The Repair does appear to be successful so far, so that’s good. More

by d.wolf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and please let us know if we can help with anything else. Best regards.

March 18, 2023

Everyone in the service department was friendly and helpful. The recall work was done in much less time than anticipated. More

by RHONDASPECK
Recommend Dealer
Yes
Employees Worked With
Chris in service
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 18, 2023

Great Service Department. Tommy W. went out of his way to address my window repair concerns. More

by Mariettagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Tommy Wallis
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Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words. Take care!

March 18, 2023

Mark did a fantastic job when assisting me with my service. The wait time wasn’t too bad and overall it was a pleasant experience. More

by Ethan Eison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Mar 20, 2023 -

Jim Ellis Kia of Kennesaw responded

Ethan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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