Jim Ellis Kia of Kennesaw - Service Center

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Regarding loaner vehicles, we strive to have a fleet available to accommodate our customers' needs. However, there are instances where loaner vehicles may not be immediately available due to high demand or unforeseen circumstances. We apologize for the inconvenience this caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via email at sams@jimellis.com. We look forward to hearing from you. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope to see you next visit. Take care and happy driving!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Alfredo was such a great help! Thanks again for your recommendation, and we hope you love your new vehicle. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback with us. At our dealership, we strive to provide excellent service and ensure customer satisfaction. We understand that changes can sometimes impact the overall experience, and we apologize if you have noticed any decline in our standards. Your feedback will help us identify areas for improvement and make necessary adjustments to regain your trust. We would appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out to our customer service team, and we'll be more than happy to assist you further. Best regards.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you for your wonderful review! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our dealership. Your satisfaction is our priority, and we're glad that we could meet your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Take care!

Jim Ellis Kia of Kennesaw responded

Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our dealership. It's wonderful to know that our team provided you with great communication, timely service, and kept you well-informed throughout the process. Customer satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out.

Jim Ellis Kia of Kennesaw responded

Thank you for your wonderful review! We're delighted to hear that Taylor provided you with an amazing experience. Her dedication to providing exceptional service and addressing all your questions is greatly appreciated. We're thrilled to have been a part of your positive experience, and we look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for your kind words. Take care and happy driving!

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that Mr. Curry provided you with exceptional service during your visit to our dealership. Our team strives to ensure that every customer feels valued and receives the attention and assistance they need, so it's wonderful to know that Mr. Curry went above and beyond to meet your expectations. We are delighted that he took the time to thoroughly explain all aspects of the vehicle and even extended his assistance after the purchase to clarify a feature. It's these little details that make a big difference in the overall customer experience, and we are glad Mr. Curry was able to provide that for you. We will be sure to pass along your appreciation to Mr. Curry for his outstanding support and dedication. It's customers like you who inspire us to continue delivering excellent service. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are always here to help. Thank you once again for your kind words and for choosing our dealership. We look forward to serving you in the future and providing you with continued exceptional service. Take care and happy driving!