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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,292 Reviews
Call Service Center (404) 445-2636

4,292 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 03, 2023

Service was great and wish they had more mechanics and friendly staff and nice break room More

by DMHOUSHOLDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
Report | Print
May 08, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 02, 2023

I really enjoyed my visit at the Kia dealership. Everyone was nice and friendly. Very professional people. More

by Bell99marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
May 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 02, 2023

Mark was professional, & polite. work was done on one heat housing (cut instead of replacing heat shield) on a wheel to replace lug nuts. I found this while putting new brakes on sam More

by KEPI
Recommend Dealer
Yes
Employees Worked With
Mark k
Report | Print
May 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 02, 2023

Lack of communication with me. No text message updates; no voicemail. POOR CUSTOMER SERVICE Kia floods the market with vehicles but cannot provide necessary support. More

by Deejayenorth@comcast.net
Recommend Dealer
No
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May 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns, and thanks again for your business and feedback. Best regards.

May 02, 2023

Service was easy to schedule, quick and I was updated on everything along the way More

by bsuecoppels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Garrabrant
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May 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 02, 2023

Diana provided exceptional customer service. She had my trust as soon as I met her. I knew she would make sure my car received the proper care. She was very open about what my car needed once it More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Alicia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 30, 2023

Bryson Smith’s knowledge and experience made the process easy for us to find the right vehicle. More

by RATABAIGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
May 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! Thanks again for your business and recommendation, and we hope you love your new vehicle. Take care and happy driving!

April 28, 2023

Service department was very clean right up went very quick oil change as well. Would you recommend anyone needing good service to come to Jim Ellis Kia More

by djraucdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 29, 2023 -

djraucdj responded

Thank you for great service

April 28, 2023

Dealer was very helpful and quick. Service advisor was very pleasant and oil change was fast and done right will visit again More

by djraucdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 27, 2023

Excellent customer service! The staff has been very friendly and the waiting time was very short. More

by HERNAN_FUNCKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Apr 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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