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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,189 Reviews
Call Service Center (404) 445-2636

4,189 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 04, 2023

Great service and friendliness when I was in, but I had tried calling the service center to get an appointment on 8 separate times with no response. Had to go in in person to get the maintenance scheduled. More

by JOSHUA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Garrabrant
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Mar 06, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We do apologize for any inconvenience you may have experienced in trying to schedule an appointment over the phone. Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 03, 2023

Good service great people Great people good service So good work Nice place clean place Being going here for a few years now More

by jae.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 03, 2023

Waited 5 hours for an oil change that I had already pre scheduled an appointment for More

by williamscaleigh14cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell, Michael Garrabrant
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Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We do our best to get vehicles serviced in a timely manner, but some delays may occur. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

March 02, 2023

Kris in service was very good and kept me a informed on the progress of my maintenance. It is a very nice facility with a nice waiting area free snacks and coffee. This is the second car I've had purchased More

by OCONNOR.KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kris was such a great help! Thanks again for your business and kind words. Take care!

March 02, 2023

My experience with Jim Ellis KIA was very good. I was treated with respect and kindness. Dian was a delightful service person. More

by EEDERAMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

March 02, 2023

Went in for 5000 mile service plus a quality audit of the drive train requested by Kia. Everyone with whom I interacted was professional and friendly. Communication during my visit was great. More

by CHARLI.P.BRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and recommendation. Take care!

March 02, 2023

Bought a Kia Stinger about a year ago and the service dept is providing great customer care as promised. Thank you and appreciate you guys ! More

by DMTM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

March 02, 2023

This is the best dealership that I have ever been to. They are very customer oriented. You can tell they are there for the customers and they actually care for about their customers. I would rate this as More

by HIGHHOPES4Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

March 02, 2023

Very friendly and efficient. Service was excellent! I will return and recommend this dealership to my friends. More

by malmoDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and recommendation. Take care!

March 02, 2023

Fast friendly and professional service. Will definitely use them for my next scheduled maintenance visit More

by Ftstarwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

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