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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,292 Reviews
Call Service Center (404) 445-2636

4,292 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 11, 2023

Three weeks for an alternator repair with no rental coverage is ridiculous! I had it towed there thinking the dealer would be my best option. More

by Theresaflash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Wargas, Sam Stewart
Report | Print
Apr 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

April 11, 2023

Love working with Diane. She always so professional and address all of my concerns regarding my Service. She treats me like family. More

by Stewart2015K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 11, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 10, 2023

Everybody did a great job during this maintenance visit. Very friendly and accommodating. Thank you!! More

by rhitebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 10, 2023

Everybody did a great job during this maintenance visit. Very friendly and accommodating. Thank you!! More

by rhitebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Apr 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

April 08, 2023

I have no issues whatsoever. Great amenities, clean place, and Mark is always very helpful More

by Ladymalig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Apr 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark is such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

April 07, 2023

Great job with the sunroof replacement and the loaner. Thanks Tommy and Jim Ellis Kia Kennesaw! More

by CHILLISJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Wallis
Report | Print
Apr 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words. Take care!

April 07, 2023

Needs a better seating area for customers. Lounge area was small and snack bar and drinks were limited. I prefer the Woodstock location much more. Also, upon arriving I was greeted by only one More

by Ashleycolon2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Wallis
Report | Print
Apr 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

April 06, 2023

Service department led about services needed on my car and have a hard time explaining services to clients. More

by Tipc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Apr 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

April 06, 2023

Customer service was excellent, however they were short staffed with technicians so I waited around 3 1/2 hours for routine maintenance to be completed. Service Advisor was very helpful! More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Report | Print
Apr 07, 2023 -

Jim Ellis Kia of Kennesaw responded

AJ, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

April 04, 2023

Service consultant was a pleasure to deal with. Work was completed quickly and I was informed during the process. More

by Katy0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Wargo
Report | Print
Apr 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team was a great help! Thanks again for your business and kind words. Take care!

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