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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,224 Reviews
Call Service Center (404) 445-2636

4,224 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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January 17, 2023

Always a pleasure to be there regardless of the reason. Professional, efficient, and caring team of people. More

by Mark ZUPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Zeljka (Zee) Caradine, Lina Vallejo, Brandon Pond, Madison Magnus-Scott, Ellisa Meehan
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Jan 17, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 14, 2023

The prices for the service seemed high compared to other dealerships and the 2+ hour wait was too long for a simple oil change. More

by VALERIADAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Jan 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. We do our best to keep our pricing competitive for our area and to get vehicles serviced in a timely manner, but delays may occur. Thank you again for your business and feedback. Best regards.

January 14, 2023

Awesome service department and awesome staff keep up the excellent work. I will keep bringing my vehicle back. More

by mg122092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 12, 2023

Efficient and friendly a a a a a a a a a a a a More

by JWOODJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jan 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

January 12, 2023

Diane was great, always takes care of customers! !! Very knowledgeable about service my care needs. More

by jimd30144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jan 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

January 11, 2023

Tommy is Great to work with. The only Advisor I will deal with when I go there More

by CHARISSE.GEAR
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Jan 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Charisse.gear, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

January 10, 2023

The dealership was very nice. All the staff were interested in making sure I had all my needs met. My sales representative was also very helpful with any questions or concerns I h More

by DAMOLA
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pond
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Jan 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Damola, thank you for your kind words and congratulations on your new vehicle! Your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 10, 2023

Clean, organized and friendly. Staff members are professional and attentive. I drove 45 minutes out of the way to go to that location. It's worth the drive. More

by rosasylvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Jan 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Rosasylvester, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

Jan 13, 2023 -

rosasylvester responded

Yay!

January 09, 2023

It took you guys a month to get my engine in, I know that is the way things have been getting because of the way that the car business is, but 2 weeks after I got home you guys didn't connect the engine More

by Joe Amezcua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy
Report | Print
Jan 09, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via the information below. Best regards. Sam Stewart, Service Manager sams@jimellis.com

January 09, 2023

Worst customer service ever! They do not return calls. I left 4 voice mails for the service agent, 2 for the service manager and 1 for the corporate office. No return call. More

by Jimv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via the information below. Best regards. Sam Stewart, Service Manager sams@jimellis.com

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