Jim Ellis Kia of Kennesaw - Service Center

gfghgfh gfehgfhf efhef ghfg hf twrttr trytr rtrttr rttt tetrr rrtr mum a erer ewee wrew tetrr rrtr mum a erer ewee wrew More

I have found that the both the service and the people at this dealership is exceptional. this dealership is exceptional. More

Did not follow up with oil burning engine problem. Very hard to reach customer service. Very hard to reach customer service. More

I had to leave my 2022 vehicle for 8 days just for service to do a software update to make my car drivable again. That is an outrageous amount of time to force someone to wait to diagnosis and fix fau service to do a software update to make my car drivable again. That is an outrageous amount of time to force someone to wait to diagnosis and fix faulty software. With a brand new vehicle, there should have been a rental car provided by the dealership. I never should of been put in a situation with no car for 8 days due to the vehicles software. More

Always great at getting my car serviced in a timely manner and keeping me updated. manner and keeping me updated. More

Repair attempted for over 6 months. Visited 6 times and issue still comes back. Communication is a major issue. Have to go to other dealer to get other eyes on problem and start again. Visited 6 times and issue still comes back. Communication is a major issue. Have to go to other dealer to get other eyes on problem and start again. More

I had my husband take my car in this week to get an oil change, tire rotations and fluid top off. I receive my car back and now my brakes are grinding nI had my husband take my car in this week to get an o change, tire rotations and fluid top off. I receive my car back and now my brakes are grinding nI had my husband take my car in this week to get an oil, change, tire, rotations and fluid top off. I received my car back and now my brakes are grinding not even squeaking. They are fully grinding and prior to the service. They were fine. Something must have been disturbed when rotating my tires and I do not appreciate it one bit. I live 24 miles away so it is not convenient nor easy to get an appointment with any Kia dealer is supposed to be dependable and I don’t call this dependable. The weights are also far too long to be considered good service. My husband was there over two hours. Not acceptable if you’re going to be open for service the pandemic and no longer be an excuse as well. Keep that in mind we pay full price and expect to get full service thoroughly disappointed, never buy another Kia, and will not take it to the dealer to be serviced again, I don’t recommend using them. #DisappointedCustomer. More

Unhelpful to me and ticked me in to not telling about a past recall ...... I’m so disappointed past recall ...... I’m so disappointed More

Knowledgeable about EVs. Stuck to their time estimate, granted it was just a routine service. Stuck to their time estimate, granted it was just a routine service. More

Professional, friendly , knowledgeable of their cars … very informative …Pleasant environment and nice clean surroundings . Thank you very informative …Pleasant environment and nice clean surroundings . Thank you More