Jim Ellis Kia of Kennesaw - Service Center

Service center is great and reliable. I only get my car serviced there. Thank you I only get my car serviced there. Thank you More

If a zero was allowed, that wouls be my choice. THE WORST EXPERIENCE EVER!!! No one returns your calls and they even lied and said she spoke to me before she took a nice long vacation. My car has b THE WORST EXPERIENCE EVER!!! No one returns your calls and they even lied and said she spoke to me before she took a nice long vacation. My car has been just sitting and NO ONE CARES. I now have to get legal involved because they are not willing to help me get my car back!! Im in tears writing this becase my hoiday has been xxxx while theirs was great. More

The communication from Jim Ellis was horrible. They had more car for over a month. It took me 19 days of calling them and still no answer. My husband had to drive up there just to get information. They had more car for over a month. It took me 19 days of calling them and still no answer. My husband had to drive up there just to get information. It took over 2 more weeks after that to get my car fixed. There were several fees that made no sense and no compensation or discount for the lack of communication or poor management of my car. More

Easy to schedule and complete service. Good communication and service team is helpful. Will continue service at Jim Ellis. Good communication and service team is helpful. Will continue service at Jim Ellis. More

They were very nice the person that I had to deal with very patient help me to find me a car that was in my price range was really to listen to what I had to say and to work with me in getting the right S very patient help me to find me a car that was in my price range was really to listen to what I had to say and to work with me in getting the right SUV for me More

Known oil burning engine problem with 2017 kia sorento. Dealership has no interest in fixing. Dealership has no interest in fixing. More

The dealership is very clean and well kept. The employees are very friendly and helpful. The employees are very friendly and helpful. More

Once more car was taken in the service was great. But when I arrived the workers acted like I was a burden. One employee, Chris, when I asked where and who to wait for told me “we will get to you whe But when I arrived the workers acted like I was a burden. One employee, Chris, when I asked where and who to wait for told me “we will get to you when one of us has time too. By the way, this was 30 minutes after my appointment time. More

Once I learned my new part was in for the recalled trunk part I was told I could just pop in and they would work me in. Although the work took longer than I thought it would they told me as soon as I arriv part I was told I could just pop in and they would work me in. Although the work took longer than I thought it would they told me as soon as I arrived that would be the case and I found a quiet corner and got a little grading done. Allowing me to work toward getting those end of semester grades turned in because my Christmas break doesn’t start till all 137 midterm finals are graded and in the student grading system. So thanks! More

Service manager is not honest with customers. Total lack of communication skills. Pricing is higher than other locations. Total lack of communication skills. Pricing is higher than other locations. More