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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,224 Reviews
Call Service Center (404) 445-2636

4,224 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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December 24, 2022

I purchased a vehicle here about a year and a half ago for my son. We love the car. I will purchase more vehicles here. I recently serviced my son’s vehicle here and the service was great.The people we More

by BCJKELLENBENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name but he was great
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Dec 28, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

December 23, 2022

Mark told me to expect my recall to take all day. He then spoke to the mechanic and had me out in 5 hours. More

by SERVICE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words. Take care!

December 23, 2022

Diana is the best service consultant ever. All were done as promised. Thank you and merry Christmas. More

by 100kiausa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Dec 23, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana is such a great help! Thanks again for your business, and we hope to see you next visit. Take care and Merry Christmas!

December 23, 2022

Had an appointment but still took almost 2 hours to complete. Waited to check in and then the wait for service More

by FRANCLLMARSNR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of employee's name
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Dec 28, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience withu s, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

December 22, 2022

First time job well done. I will always return. Just a little slow getting my car back. More

by Tameka_webb39
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Dec 23, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

December 20, 2022

Awful new car and no rental during repair almost 1 month with car had problems with car since day 1 of owning it. Just not impressed at all with this location. More

by DWIGHTSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us. Best regards.

December 18, 2022

Communication is horrible try to call leave messages and no one ever gets back to you More

by Lafam1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Dec 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Thank you again for your business and feedback. Best regards.

December 17, 2022

Mike was an incredible help. I was in and out in a reasonable amount of time. More

by SERVICE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

December 17, 2022

Dropped car off at 8:45 for an oil change. I didn’t leave until 1:30 More

by Winklerchris87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember but he was a nice kid
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Dec 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. We do our best to get vehicles serviced within a timely manner, but some delays may occur. Thank you again for your business and feedback. Best regards.

December 17, 2022

Horrible Communication Unorganized Dealership Disrespectful General Manager Service Department had no loaners Ineffective Client Care More

by marioconeway1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General Manager
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Dec 17, 2022 -

marioconeway1980 responded

The handling of my car repair was very poor. The main thing to note is my car repair was of no fault of my own, it was due a bad Kia motor recall and I was treated as though everything was my fault. I will be more than happy to help you all facilitate Customer Service staff training. I will be reaching out to the Cobb County Manager to express some major concerns. Even the General Manager was rude and very nasty. Thanks

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