Jim Ellis Kia of Kennesaw - Service Center

Lost star spare tire was not replaced under vehicle. That was disapporting, I discovered when i returned home spare was in back of vehicle That was disapporting, I discovered when i returned home spare was in back of vehicle More

The service department was very accommodating with taking care of our small problem, getting us in and taking care of us within Hours. In addition to our service appointment, our salesman Larry Pedersen was care of our small problem, getting us in and taking care of us within Hours. In addition to our service appointment, our salesman Larry Pedersen was kind enough to walk us through some questions we had with the technology on our car. More

Fast, convenient, courteous and caring. The staff is always kind! The location is always clean & welcoming, I appreciate the snacks while I wait! The staff is always kind! The location is always clean & welcoming, I appreciate the snacks while I wait! More

I was lied to about the services I needed done. I was told that a part was not in need of repair and when I received the bill it stated that I refused the service which is a lie. I was told that a part was not in need of repair and when I received the bill it stated that I refused the service which is a lie. More

Jim Ellis of Kia has the best customer service I’ve dealt with in a long time. Speedy service and knowledgeable techs. with in a long time. Speedy service and knowledgeable techs. More

The staff at Jim Ellis is so helpful and makes you feel welcomed. You feel like family! The service center is always so friendly welcomed. You feel like family! The service center is always so friendly More

May appointment was Tuesday, October 25th This dealership took more than a week to inspect my car. The day I received information about getting the car fixed was Wednesday, November 2nd. I rented a car and took more than a week to inspect my car. The day I received information about getting the car fixed was Wednesday, November 2nd. I rented a car and I had to extend the car rental more than a week after the day of my appointment because of waiting more than a week to expect the car that took a day to fix. More

Always a pleasure to visit. Everyone is knowledgeable and nice. Thank you Jim Ellis Kia Everyone is knowledgeable and nice. Thank you Jim Ellis Kia More

Good customer service and the Work was done timely. I was kept informed along the way. I was kept informed along the way. More

Terrible customer service and no concern for the customer’s time. Said she would check my tires before putting them on and did not. When I asked how long the extra add-ons would take and specified a customer’s time. Said she would check my tires before putting them on and did not. When I asked how long the extra add-ons would take and specified another appointment I had, she said she would have me out in plenty of time. When I asked for a follow up when the estimated time had expired she stated they still had an hours work left, which turned into an additional two hours and then tried to make it right by detailing my car after I was already late. Horrible!!!!!. She couldn’t even remember my name to check on my car either. The last two visits have been terrible, coincidence that Jason Dale is no longer there either? More