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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,195 Reviews
Call Service Center (404) 445-2636

4,195 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 08, 2022

You should honor warranties from Cobb County Kia. This is deplorable customer service. You’ve lost a loyal customer. More

by timbob_suz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Nov 08, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 06, 2022

Customer service was great! They treated me with respect and as if we have know each other forever! Yet my first visit! 100 in my book. Thanks JIM ELLIS. More

by msmarthawilson8993
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 07, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 06, 2022

Love to come here I am always treated like family and my car with care. More

by Letitia231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 07, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

November 06, 2022

Had car towed there, had it towed away after it wasn’t looked at after 5 days.. They were useless. No communication. Waste of time and money on towing twice. Active engine recall on my car and nothing was More

by ANGEL.LEONI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Evelyn
Report | Print
Nov 08, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns regarding your vehicle or visit, please reach out to our Service Manager via email at sams@jimellis.com. Best regards.

November 05, 2022

Lousy service no communication with client don't return calls had car over 1 month More

by jflibra1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Nov 07, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

November 05, 2022

Chris was very pleasant to work with, had no issues, and service was finished earlier than promised. More

by ROB B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Christian)
Report | Print
Nov 07, 2022 -

Jim Ellis Kia of Kennesaw responded

Rob, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chris was such a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 05, 2022

It was a good experience. Diane Bell always takes good care of me. Highly recommend them! More

by DONNATLUCAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 07, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana is always such a great help! Thanks again for your business and recommendation. Take care!

November 03, 2022

Evelyn McAuliffe was a professional. She help me understand my car's problem. She also help me complete my shopping while waiting for service by providing a Lift to the location. More

by Lafamiliaearly@peoplepc.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn McAuliffe
Report | Print
Nov 04, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Evelyn was such a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 03, 2022

Mark was awesome to work with and very clear explaining my service needs. Made me feel comfortable with the required work. More

by WPSCRGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 02, 2022

Loved the service rep but couldn't get answers to our questions from service people about recommendations. More

by GOLDENJESLAWTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Nov 04, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that our team could help out! If you have any further questions or concerns about your vehicle's recent service visit, please don't hesitate reaching out to us. Best regards.

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