Jim Ellis Kia of Kennesaw - Service Center

Very nice. Didn’t listen to customers request to call when checked for alignment and other repairs Didn’t listen to customers request to call when checked for alignment and other repairs More

I had to wait over an hour just to check my car in for a 12:00 appointment. I wanted to get a oil change for my maintenance that was due. I told the attendant that my oil light was flashing and that my an a 12:00 appointment. I wanted to get a oil change for my maintenance that was due. I told the attendant that my oil light was flashing and that my antenna needed to be put back on. I got a call letting me know the recommendations and he told all of them he stated that it was going to cost 1100 dollars for my antenna and 300 dollars for the oil pan to be revealed. He did not state that was the reason for my oil light on. He did not state how important that was as I was driving home I noticed the light was still on. Now I have to schedule another appointment to get the oil fixed. I am very disappointed with the last couple of times I've been there for services. I didn't want to come back but I have no where Elsa to take my car. More

Mark was awesome and very eager to help. Explained and.communicated the process and next steps very well. He’s a good dude. Give him a promotion and a raise. Explained and.communicated the process and next steps very well. He’s a good dude. Give him a promotion and a raise. More

It is very difficult to get through to the service rep as i always had to go through the automated directory. I was not given an extension. This seems very 1990s era technology and frustrating to dial the na i always had to go through the automated directory. I was not given an extension. This seems very 1990s era technology and frustrating to dial the name to get connected. However, once you can reach someone they are friendly and helpful. The mechanics successfully found and fixed a problem under warranty. Fingers crossed. More

I was very satisfied with the customer service and also my service advisor. Let me know when my car was ready called me on time picked up my actually picked up my car early. Thank you Jim Ellis Kia. my service advisor. Let me know when my car was ready called me on time picked up my actually picked up my car early. Thank you Jim Ellis Kia. More

I love this location. Everyone is very nice and helpful. Diana Bell is the absolute best! Everyone is very nice and helpful. Diana Bell is the absolute best! More

Our experience was great. Mark Kerkoski took care of us and everything was handled in a professional manner. The cost was high, though, higher than service for my Maxima at th Mark Kerkoski took care of us and everything was handled in a professional manner. The cost was high, though, higher than service for my Maxima at the Nissan dealership. I purchased this car because it was a lot of car for the money, but the maintenance costs are extremely high. More

Quick and responsive. They offer free Left ride drop off and pick ups to you if you leave your vehicle. I just had the oil change and tires rotated. Everything went smooth They offer free Left ride drop off and pick ups to you if you leave your vehicle. I just had the oil change and tires rotated. Everything went smooth. More

Great service! Very timely, and kind people. The environment was also great. Mark was an excellent help Very timely, and kind people. The environment was also great. Mark was an excellent help More

Got attention upon arrival with a thorough explanation of what services were recommended and provided an estimate of the time it would take. Completed in the quoted time with vehicle washed and cleaned. what services were recommended and provided an estimate of the time it would take. Completed in the quoted time with vehicle washed and cleaned. More