Jim Ellis Kia of Kennesaw - Service Center

The service writer was very courteous and kept me informed. All items were successfully completed. informed. All items were successfully completed. More

I will never go to any other KIA dealership because I feel at home at Jim Ellis please don't change a thing. feel at home at Jim Ellis please don't change a thing. More

Had an appointment on November 1st to have a piece of my car replaced. During this appointment it was discovered that the part I needed was not painted. I was informed it would be a “few days for them to pa car replaced. During this appointment it was discovered that the part I needed was not painted. I was informed it would be a “few days for them to paint the part” and then I could come back to get it replaced. I waited approximately 10 days, November 10th, before reaching out to check the status. It seemed that the representative I was working with had forgot about my situation. He had mentioned he “had been busy” and would work on the issue. Later that day, he sent me a text saying “it will take 2 days to paint the part and about 2 hours for installation”. After this text, another 7 days went by with absolutely no communication. I reached back out and asked what the status was. I received a response 24 hours later saying the part was finally painted and that I could come in for the installation. More

They were very easy to deal with. They made the process smooth ,clear, and simple. They made the process smooth ,clear, and simple. More

My family has now purchased 3 vehicles from here in the past 4 years. We have also shopped here additional times without purchasing and the level of service has been exceptional whether we purchased or not past 4 years. We have also shopped here additional times without purchasing and the level of service has been exceptional whether we purchased or not. Your sales staff is extremely helpful and patient. More

Great service and kept me in the loop about my car. Ms Bell was awesome and helped me out Ms Bell was awesome and helped me out More

The dealership wanted to charge me $2000, for something that another location fixed for $140. that another location fixed for $140. More

Great personal. Attentive people as soon as I walked in. Did more than I asked for Attentive people as soon as I walked in. Did more than I asked for More

The service advisor was about the worst service experience I have ever had. He never answered his phone and didn't provide timely updates. He made no attempt to assist us in providing a loaner vehi experience I have ever had. He never answered his phone and didn't provide timely updates. He made no attempt to assist us in providing a loaner vehicle for an issue with the vehicle that had our car in the shop with Kia for over a month. When I would try to contact the service department and he wasn't there, no one else could tell me the status of my vehicle and a few times, I would be told that the status notes were outdated or vague so no one other than my specific service advisor even knew what was going on with my vehicle. Finally, I got the service manager involved and he was able to help me out and get us a loaner vehicle and provide status updates. Overall a terrible experience with the only positive being the service manager. More

Easy to schedule, professional service and quick turnaround. Also did a great job explaining the work to be done turnaround. Also did a great job explaining the work to be done More