Jim Ellis Kia of Kennesaw - Service Center

I scheduled to drop my car off and the soonest they could take my car was in 45 days. Not a big deal. I scheduled it in advance to fix a power door not working. It took over 3 months to finally get fixed. I take my car was in 45 days. Not a big deal. I scheduled it in advance to fix a power door not working. It took over 3 months to finally get fixed. I called and left numerous messages in voicemail for their service team. i heard fewer than 5 times from the service team the entire time my car was in service. More

Despite the challenge they were facing with busyness and part back order, they were kind, caring and engaging. part back order, they were kind, caring and engaging. More

Service department customer service is horrible. I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC stopped working. I have 3 kids, we use this van on a daily basis. They said they can get me in 40 days, and offer no transportation. They pretty much laughed when I asked for a loaner. They pretty much had zero concern for me and my family, did not offer a rental car. Awful customer service. More

They had my car 6 months! Still couldn't fix my car. Never go here. They don't know what they're doing. Still couldn't fix my car. Never go here. They don't know what they're doing. More

I've called several times on a Saturday for info and to make a appointment. A call center finally answered and I was told I'd get a call back. I called again a couple of hours later; because I never got a make a appointment. A call center finally answered and I was told I'd get a call back. I called again a couple of hours later; because I never got a returned call, to not no one answering again. I called several days later to only be told I can't have a used car I purchased there serviced. The car is not a Kia. I've purchased several cars from this dealership for many years and also referred. I am sorely disappointed and do not feel like a valued customer. More

Very courteous and attentive advisor he kept me informed of the vehicle status. The car was cleaned after the service of the vehicle status. The car was cleaned after the service More

The fact that I was accepted and scheduled for a quicker service than I was expecting say it all. The level of knowledge of what they are doing was out of this world. Going forward is my go to service spot service than I was expecting say it all. The level of knowledge of what they are doing was out of this world. Going forward is my go to service spots. More

The service was good except taking a long time to fine my car keys as well as the car was brought to me not cleaned.I had to ask to get it cleaned car keys as well as the car was brought to me not cleaned.I had to ask to get it cleaned More

I dropped my car off for a service that I was told could take between 2-3 and even though the repair was under warranty I was not eligible for a courtesy vehicle. After two days without an update I called t take between 2-3 and even though the repair was under warranty I was not eligible for a courtesy vehicle. After two days without an update I called to find out they had not done any work on my car because I part would take up to 5 days to arrive at the shop. Extremely frustrated because now I've been without a car for no reason; I returned to the dealership to retrieve my car. Now it's been 7 days and I've yet been contacted whether the part has come in. More

They did a great job didn’t have to wait too too long - my service writer was good it was a female my service writer was good it was a female More