Jim Ellis Kia of Kennesaw - Service Center

Communication via text was very good. Had to wait 10 min to get acknowledged when I walked in. Had to wait 10 min to get acknowledged when I walked in. More

Everyone was very nice and very helpful with all that I need it. Thank you . need it. Thank you . More

I arrived on time to my appointment. I waited in the car as I pulled into the service port. No one greeted me. I decided to enter into the glassed office area where someone then greeted I waited in the car as I pulled into the service port. No one greeted me. I decided to enter into the glassed office area where someone then greeted me and said, "Someone will be right with you." About 10 minutes later someone, 1:5 workers shouted out to me from down the lane, " Ma'am have you been helped?" I informed that I had not been helped. He then said, "We'll come on down here and I'll help you. " I was scheduled for a recall to which no one informed me about until after I called to schedule my 65k mile maintenance, but after feeling like I wasn't valued as a customer, I decided to just get the recall done and and get the other services done elsewhere. Besides I drove over an hour and chose to come here, by passing 2 other closer Kia dealerships, in order to patronize this location, as I received good sales service when I bought the vehicle back in December. I told my friend, when I go to the Mercedes Benz dealership, they offer me a lunch/breakfast and drinks complimentary. They greet me when I arrive and help me out of my car. I wish Kia Jim Ellis had this type of care for its customers. I don't think it's worth coming back. More

Diana is professional and kind. She is a pleasure to work with. She is an asset. She is a pleasure to work with. She is an asset. More

Diana is great to work with I always know shes going to ensure I get everything i need done ensure I get everything i need done More

Diana is the best! !!!! She gets me in & out, knows who to do the work !!!! She gets me in & out, knows who to do the work More

I waited a month for an appointment. I dropped my car off. I had to call them to ask what the outcome was. They said nothing was wrong and told me I could pick it up. My car had recommen I dropped my car off. I had to call them to ask what the outcome was. They said nothing was wrong and told me I could pick it up. My car had recommendations, and no one even told me. I wish they had told me. I would have had the work done. It was a waste of my time and I had to use Lyft, no loner cars offered anymore. More

Excellent customer service. Knowledgeable and efficient. Clean facilities and I love the ride share to allow you service to destinations within the area. Knowledgeable and efficient. Clean facilities and I love the ride share to allow you service to destinations within the area. More

I went in for an oil change and left paying for a 30,000 mile check up. My car could have been cleaned better after almost paying $600 for maintenance. Also, my time was underestimated and I ended up waitin mile check up. My car could have been cleaned better after almost paying $600 for maintenance. Also, my time was underestimated and I ended up waiting longer than expected. my car runs just fine, but those extra things could have made the experience better. More

The younger staff in this establishment was AMAZING! ! Thank you to them for the wonderful experience! I LOVED the “text your representative” feature. It was a way to get updated without having to stop, ! Thank you to them for the wonderful experience! I LOVED the “text your representative” feature. It was a way to get updated without having to stop, call and be on hold. Overall, a wonder facility and an even wonderful staff! More