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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,259 Reviews
Call Service Center (404) 445-2636

4,259 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 17, 2022

Great service, friendly and knowledgeable staff. Jim Ellis Kia of kennesaw has straight forward and transparent pricing. More

by WLLRWLND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn mcauliffe (5stars), Zeljka (Zee) Caradine, Brandon Pond
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Nov 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and feedback, and we hope to see you next visit. Take care!

November 17, 2022

Good communication by service manager and I liked the recorded video by the service technician explaining the report of my car’s conditions. Extremely helpful! More

by STEPHANIE_HUBBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Sam Stewart
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Nov 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and feedback, and we hope to see you next visit. Take care!

November 17, 2022

Diana Bell in the service department did a wonderful job getting my car into the shop and repaired the same day. More

by KENTSTATE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and feedback, and we hope to see you next visit. Take care!

November 16, 2022

They were very professional, told me exactly what they did on my car and what I need to get done in the future More

by S.HALE71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 15, 2022

Lost star spare tire was not replaced under vehicle. That was disapporting, I discovered when i returned home spare was in back of vehicle More

by MOORE_F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 16, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 15, 2022

The service department was very accommodating with taking care of our small problem, getting us in and taking care of us within Hours. In addition to our service appointment, our salesman Larry Pedersen was More

by KATHYBANN
Recommend Dealer
Yes
Employees Worked With
Larry Pedersen , Zeljka (Zee) Caradine, Brandon Pond
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Nov 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

November 13, 2022

Fast, convenient, courteous and caring. The staff is always kind! The location is always clean & welcoming, I appreciate the snacks while I wait! More

by CHANDRAHEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The courtesy staff that brings your car are always friendly and courteous , Lavar Frederick, Diana Bell, Greg Landry, Sam Stewart
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Nov 16, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 12, 2022

I was lied to about the services I needed done. I was told that a part was not in need of repair and when I received the bill it stated that I refused the service which is a lie. More

by R. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
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Nov 16, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate reaching out to us at sams@jimellis.com. Best regards.

November 09, 2022

Jim Ellis of Kia has the best customer service I’ve dealt with in a long time. Speedy service and knowledgeable techs. More

by allysha106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

November 09, 2022

The staff at Jim Ellis is so helpful and makes you feel welcomed. You feel like family! The service center is always so friendly More

by GINGERHOGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Sam Stewart
Report | Print
Nov 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

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