Jim Ellis Kia of Kennesaw - Service Center

The younger staff in this establishment was AMAZING! ! Thank you to them for the wonderful experience! I LOVED the “text your representative” feature. It was a way to get updated without having to stop, ! Thank you to them for the wonderful experience! I LOVED the “text your representative” feature. It was a way to get updated without having to stop, call and be on hold. Overall, a wonder facility and an even wonderful staff! More

This location was very unorganized and communication skills can use improvement. I don’t believe my vehicle was serviced. The Manger was very helpful but he can’t run the service department alone. I was skills can use improvement. I don’t believe my vehicle was serviced. The Manger was very helpful but he can’t run the service department alone. I was considering my next vehicle being another Kia, but after this experience on top of the recalls I’m no longer interested. More

Svc Mgr Phil made the oil change experience seamless and more cost effective thanks to the coupon applied along with shorter than expected wait time. Great to be able to schedule appointment and get in and more cost effective thanks to the coupon applied along with shorter than expected wait time. Great to be able to schedule appointment and get in and out in timely manner. More

Jim Ellis Kia is the best you have a customer in me for life, you're the best! life, you're the best! More

Dealership is clean. The staff is friendly. Service was quick. Diana Bell is a great service rep and has always given me great service over the years. Owned two Kia Souls The staff is friendly. Service was quick. Diana Bell is a great service rep and has always given me great service over the years. Owned two Kia Souls with this dealership More

Customer Service area too crowded and busy making visits slow…Don’t know what else to say…. slow…Don’t know what else to say…. More

I called and was able to get same day service. Service was prompt and I was on my way about 30 minutes later than quoted due to how busy the dealership was. The car wash wasn’t great but it was be Service was prompt and I was on my way about 30 minutes later than quoted due to how busy the dealership was. The car wash wasn’t great but it was better than when it came in. Overall I was pleased. More

Camille was great! Quick and easy service when I brought in my vehicle! Very happy with my service visit! Quick and easy service when I brought in my vehicle! Very happy with my service visit! More

Excellent customer service! So friendly. Excellent service to my car. It was no stress dropping my car off and getting it back fast. So friendly. Excellent service to my car. It was no stress dropping my car off and getting it back fast. More

Can’t say anything bad about this dealership. They are amazing. From sales to service I will definitely be back!!! They are amazing. From sales to service I will definitely be back!!! More