Jim Ellis Kia of Kennesaw - Service Center

May appointment was Tuesday, October 25th This dealership took more than a week to inspect my car. The day I received information about getting the car fixed was Wednesday, November 2nd. I rented a car and took more than a week to inspect my car. The day I received information about getting the car fixed was Wednesday, November 2nd. I rented a car and I had to extend the car rental more than a week after the day of my appointment because of waiting more than a week to expect the car that took a day to fix. More

Always a pleasure to visit. Everyone is knowledgeable and nice. Thank you Jim Ellis Kia Everyone is knowledgeable and nice. Thank you Jim Ellis Kia More

You should honor warranties from Cobb County Kia. This is deplorable customer service. You’ve lost a loyal customer. This is deplorable customer service. You’ve lost a loyal customer. More

Good customer service and the Work was done timely. I was kept informed along the way. I was kept informed along the way. More

Terrible customer service and no concern for the customer’s time. Said she would check my tires before putting them on and did not. When I asked how long the extra add-ons would take and specified a customer’s time. Said she would check my tires before putting them on and did not. When I asked how long the extra add-ons would take and specified another appointment I had, she said she would have me out in plenty of time. When I asked for a follow up when the estimated time had expired she stated they still had an hours work left, which turned into an additional two hours and then tried to make it right by detailing my car after I was already late. Horrible!!!!!. She couldn’t even remember my name to check on my car either. The last two visits have been terrible, coincidence that Jason Dale is no longer there either? More

Customer service was great! They treated me with respect and as if we have know each other forever! Yet my first visit! 100 in my book. Thanks JIM ELLIS. They treated me with respect and as if we have know each other forever! Yet my first visit! 100 in my book. Thanks JIM ELLIS. More

Love to come here I am always treated like family and my car with care. car with care. More

Had car towed there, had it towed away after it wasn’t looked at after 5 days.. They were useless. No communication. Waste of time and money on towing twice. Active engine recall on my car and nothing was looked at after 5 days.. They were useless. No communication. Waste of time and money on towing twice. Active engine recall on my car and nothing was done and basically was told it had to be a rod bearing or I was being charged $360 for the diagnostic for a recall…I reported you to National Highway Safety and FTC. The Kia consumer was also useless. Car is burning oil, in limp mode and nothing was done. It’s actually a federal law you can’t try to charge for a recall inspection. More

Lousy service no communication with client don't return calls had car over 1 month calls had car over 1 month More

It was a good experience. Diane Bell always takes good care of me. Highly recommend them! Diane Bell always takes good care of me. Highly recommend them! More