Jim Ellis Kia of Kennesaw - Service Center

The service consultant was rude and not trying to work with the customer!!! Bad service!!! with the customer!!! Bad service!!! More

My wife and I purchased a Kia Soul and have been proud Kia owners for some time now this being her second Kia soul. Never have any issues and have been very satisfied customers of Kia automotive until rec Kia owners for some time now this being her second Kia soul. Never have any issues and have been very satisfied customers of Kia automotive until recently!!!!! My wife and I are a one car household with a baby I’m in school and she works full time we brought our Kia Soul into a local Kia dealer for a recall on the vehicle (mind you we drove it there for a recall service with no check engine light or and performance issues) my wife, my nine month old son and I Waited at the dealer for three hours and they told us we would not be leaving the dealership in our car today that it had knock sensor code which was covered by the warranty they have had our car for four days now (hindering two families since we can not afford a rental and borrowing a family members car) now Kia consumer affairs has told me they will not help with a rental and the dealership isn’t responsible for a rental either the dealership says to contact Kia that they are waiting tech-line support approval from Kia corporate then I’m contacted today by dealership and I’m told our motor has lost compression and once again we’re waiting for Kia tech-line supports approval…and it may not be covered under our warranty..we have two Kia’s in the family and will never purchase a Kia again brought our car to a Kia dealership for a Kia recall now stranded family with a baby and no transportation…. More

Ignore requests, still haven't changed out wiper blades- since they had my car from April to August, broke the gear housing marked with PRN... and never told us. Haven't responded to calls or texts. Over since they had my car from April to August, broke the gear housing marked with PRN... and never told us. Haven't responded to calls or texts. Over charged for AC repair- my local mechanic was completely appalled. Only good thing was a new engine. None of my family, friends, or coworkers would buy a Kia. More

I was greeted with professionalism and my service was performed as expected and completed in less time than was estimated. performed as expected and completed in less time than was estimated. More

Friendly staff and nice customer service. Appreciate the play area for my daughter. Thank you. Appreciate the play area for my daughter. Thank you. More

This Kia dealership was very helpful and kind. It’s clean and they have a nice waiting area. It’s clean and they have a nice waiting area. More

Camilla was very friendly and awesome. Service was exceptional very well pleased. you have a great service team. Service was exceptional very well pleased. you have a great service team. More

My service rep, camille, was very pleasant and knowledgeable and advised me of several things that were a huge help. I also appreciated getting my car washed before I picked it up after the servic knowledgeable and advised me of several things that were a huge help. I also appreciated getting my car washed before I picked it up after the service work was done. More

The service rep was very informative and the wait time was not very long past appointment time. was not very long past appointment time. More

My service was great. The service agent Tom kept me up on the status of my vehicle by texting and calling me. Tom listen to what I my concerns were and he was a very grea The service agent Tom kept me up on the status of my vehicle by texting and calling me. Tom listen to what I my concerns were and he was a very great service agent. More