Jim Ellis Kia of Kennesaw - Service Center

Great service all around. I will be glad to come back for future service when needed. I will be glad to come back for future service when needed. More

Kind, prompt, timely,quick, helpful, easy, trustworthy, reliable, fast, caring, professional, first rate and best. reliable, fast, caring, professional, first rate and best. More

Kia did a great job with my car. They were very time conscious as well. They were very time conscious as well. More

I scheduled to drop my car off and the soonest they could take my car was in 45 days. Not a big deal. I scheduled it in advance to fix a power door not working. It took over 3 months to finally get fixed. I take my car was in 45 days. Not a big deal. I scheduled it in advance to fix a power door not working. It took over 3 months to finally get fixed. I called and left numerous messages in voicemail for their service team. i heard fewer than 5 times from the service team the entire time my car was in service. More

Phil was awesome! Took great care of me and I was informed along the way. Took great care of me and I was informed along the way. More

Excellent experience visiting Jim Ellis Kia to get car serviced! Great Job Phil Joyce! Really appreciated your kindness and professionalism! serviced! Great Job Phil Joyce! Really appreciated your kindness and professionalism! More

Despite the challenge they were facing with busyness and part back order, they were kind, caring and engaging. part back order, they were kind, caring and engaging. More

Service department customer service is horrible. I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC stopped working. I have 3 kids, we use this van on a daily basis. They said they can get me in 40 days, and offer no transportation. They pretty much laughed when I asked for a loaner. They pretty much had zero concern for me and my family, did not offer a rental car. Awful customer service. More

I've called several times on a Saturday for info and to make a appointment. A call center finally answered and I was told I'd get a call back. I called again a couple of hours later; because I never got a make a appointment. A call center finally answered and I was told I'd get a call back. I called again a couple of hours later; because I never got a returned call, to not no one answering again. I called several days later to only be told I can't have a used car I purchased there serviced. The car is not a Kia. I've purchased several cars from this dealership for many years and also referred. I am sorely disappointed and do not feel like a valued customer. More

They had my car 6 months! Still couldn't fix my car. Never go here. They don't know what they're doing. Still couldn't fix my car. Never go here. They don't know what they're doing. More