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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,216 Reviews
Call Service Center (404) 445-2636

4,216 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 17, 2022

My service was great. The service agent Tom kept me up on the status of my vehicle by texting and calling me. Tom listen to what I my concerns were and he was a very grea More

by lanabyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Wallis
Report | Print
Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tom was such a great help! Thank you again for your business, and we hope to see you next visit. Take care!

September 17, 2022

Always pleasant and excellent service. Ms Diana is awesome with everything she do with customers. More

by MUDDSTUFGF4123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana is such a great help! Thank you again for your business, and we hope to see you next visit. Take care!

September 16, 2022

Very helpful and great customer service. Assisted during entire visit - polite, personal to me. Made me feel important! More

by Giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams, David Maddox
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Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business, and we hope to see you next visit. Take care!

September 16, 2022

I was checked in right away. They kept in touch via text. They had a comfortable waiting area and there was complementary water, coffee and Wi-Fi. My car was vacuumed and washed. More

by LMCINTOSH1843
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn McAullife
Report | Print
Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business, and we hope to see you next visit. Take care!

September 16, 2022

The dealership has a waiting lounge with water, snacks, a tv, charging outlets, and a small play area for small children. Very convenient! More

by LUBRGR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help with your service needs! Thank you again for your business, and we hope to see you next visit. Take care!

September 16, 2022

Just don’t. No one calls you back in a timely manner for anything and I have yet to hear an apology. More

by Melissa
Customer Service
Recommend Dealer
No
Employees Worked With
Phil Joyce
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Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Melissa, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate reaching out to us via the information below. Best regards. David Maddox, Service Manager dmaddox@jimellis.com or 770-575-4780

September 15, 2022

Courteous timely help. Excellent waiting areas for customers. Very good follow up communication. Reasonable price. More

by dpatnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Sep 19, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business, and we hope to see you next visit. Take care!

September 15, 2022

Made an appt, waited 40 mins (while walk-ins got served), bought a car, found out afterwards no spare tire and still waiting on a part they said would take 10 days (2 months later). Crap service More

by ryanhoffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Connor Dillon
Report | Print
Sep 15, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please do not hesitate reaching out to us. Best regards.

September 15, 2022

My car was serviced almost immediately. Everyone was profane courteous. The wait time was less than expected. I was quite happy with the overall experience. More

by cyndimclish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

September 15, 2022

The oil change is over priced everytime I Come it's always a rate increase More

by Muzickboiy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phyllis
Report | Print
Sep 15, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Thanks again for your feedback, and we hope to earn your business again. Best regards.

Sep 19, 2022 -

Muzickboiy responded

No i think i will be taking my business elsewhere to charge that much it should at least come with a courtesy vehicle cleaning

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