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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,260 Reviews

4,260 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 08, 2022

Service department customer service is horrible. I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC More

by Paul23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Maddox
Oct 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Best regards.

October 07, 2022

Very courteous and attentive advisor he kept me informed of the vehicle status. The car was cleaned after the service More

by martinox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Musgrove
Oct 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 05, 2022

They did a great job didn’t have to wait too too long - my service writer was good it was a female More

by AWARREN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 05, 2022

I dropped my car off for a service that I was told could take between 2-3 and even though the repair was under warranty I was not eligible for a courtesy vehicle. After two days without an update I called t More

by MICHELLEMASSAGEPARRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil, Diana Bell, Camille Williams
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via the information below. Best regards. David Maddox, Service Manager dmaddox@jimellis.com or 770-575-4780

October 05, 2022

The fact that I was accepted and scheduled for a quicker service than I was expecting say it all. The level of knowledge of what they are doing was out of this world. Going forward is my go to service spot More

by Ati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Camille Williams, David Maddox
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Ati, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 05, 2022

The service was good except taking a long time to fine my car keys as well as the car was brought to me not cleaned.I had to ask to get it cleaned More

by TUCKAMU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We do apologize for any inconvenience the delay on your keys may have caused, and thank you again for your business. Take care!

October 04, 2022

Everyone was very nice and very helpful with all that I need it. Thank you . More

by Yy_1000@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 04, 2022

Communication via text was very good. Had to wait 10 min to get acknowledged when I walked in. More

by MBRITT2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Joyce.
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 04, 2022

Diana is professional and kind. She is a pleasure to work with. She is an asset. More

by MIAMIGIRL352002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Oct 04, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

October 04, 2022

I waited a month for an appointment. I dropped my car off. I had to call them to ask what the outcome was. They said nothing was wrong and told me I could pick it up. My car had recommen More

by MS.BFARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Camille Williams, David Maddox
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. We have passed along your feedback to our management team, and if you have any further questions or concerns, please don't hesitate reaching out to us via the information below. Best regards, David Maddox, Service Manager dmaddox@jimellis.com or 770-575-4780

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